If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. Consumers anticipate to see some negative reviews.

Source: Capterra

89% Of Consumers Review A Companies Responses To Reviews

Not only do most individuals check out the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

70 Percent Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. Most people read many more reviews to get a better idea of how business is really doing. Don't depend upon that statistic alone.

Source: Brightlocal

64 Percent Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read customer reviews, concur that it increases their buying confidence.

Businesses use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

The Majority Of People Aged 25-34 Posted Reviews

According to Statista, the more youthful generations are evidently the more vocal ones.

Source: Statista

Clients Could Invest 31 Percent More With A Business That Has Fantastic Reviews

Take notice of this fact. The more detailed other users describe your services or product, the more money you can charge and customer review stats reveal to us exactly how much more.

Source: Martech Zone

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the money they invest at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the enormous impact user scores have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use A Service

This stat is among many that illustrate the value of online scores. Now that news of client satisfaction travels this quick, keeping your consumers delighted is more important than ever.

57 percent of customers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a best five star ranking.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% used online reviews to choose a legal representative or a physician.

Younger people (age 18-35) are a lot more inclined to work with a professional based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

83% Of All Younger Buyers Were Invited To Leave A Review Recently

Of those asked, 80% of clients did post a review. In general, companies have actually asked 66% of all consumers to leave a review on their company.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronics

Stats reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista