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61% Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars
Typically two-thirds of companies have excellent and awesome ratings. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
Many Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends show people choose to comment if they had a favorable experience, rather than a average or unfavorable one.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star score is the first thing consumers see. Still, users pay attention to other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.
Source: Statista
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the positive and negative reviews and their impact on customers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. Customers anticipate to see some unfavorable reviews.
Source: Capterra
Google Represents 57.5% Of All Reviews Across The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
95% Of Dissatisfied Clients Will Return To A Company If A Company Manages To Fix Problems Quickly And Efficiently
Customers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
83% Of Clients Don't Rely On Advertising
The standard channels to reach consumers aren't as prominent as they used to be. A lot of users who no longer trust advertisements select to focus on customers' suggestions online.
Source: Statuslabs
72 Percent Of Clients Won't Take Action Unless They Read Some Reviews
Regardless of how attractive your marketing is, you still need customer reviews. There's no skirting around it. Customers are still willing to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
Online Item Reviews About An Item Can Increase Its Conversion Rate By An Unprecedented 270%
User review stats reveal the purchase probability for a product with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
A Lot Of Best Selling Products Have An Average Ranking Of 4.2 To 4.7
You can't make everybody pleased, which is why perfect 5 star ratings are suspicious. Someone always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. Sometimes a lower score really helps your overall rating.
According to customer rating statistics, conversion rates start to decrease as rankings rise above 4.7.
Source: Spiegel Research Center
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
88% Of Executives Regard Reputation Risk As A Top Business Problem
Reputation management statistics show a company's reputation does not affect just the customers. Prospective team members likewise look at scores and read reviews.
Source: Deloitte
Consumer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals opinions before they ever trust what the producer states. The reason, makers' descriptions are essentially advertisements.
Source: Martech Zone
Software Reviews Impact Over 98 Percent Of All Buyers
18% of software application purchasers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra