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86 Percent Of Customers Would Consider Composing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be prepared to share it if you provide them a good experience.
Source: Brightlocal
89% Of Consumers Review A Businesses Reactions To Reviews
Not only do the majority of consumers read the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
Google Represents 57.5% Of All Reviews Across The Globe
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
Most Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends show people choose to comment if they had a positive experience, rather than a unfavorable or average one.
Source: Brightlocal
30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews
Staying connected with your customers builds their trust. Even something like responding to their reviews and remarks can make them feel appreciated.
As you may expect, customers who feel this way are happy to spend more money with a business.
Source: Statuslabs
67% Of Consumers Say Reviews Are A "Very Important" Factor When Picking A Solution Provider
Reviews have a massive effect on their decision when customers have to choose a service provider.
Source: DemandGenReport
89% Of Buyers Like To Read Reviews On Their Cell Phones
Be it through an app or a mobile browser, customers prefer to read reviews on their cell phones.
Source: Statista
82% Of Customers Go To Review Sites Since They Want To Buy An Item Or A Service And Want To Get The Truth About Business Services And Products.
Review websites are locations that people go to get the facts about a business, service or item . Users come because they have actually already formed a buying decision. The bulk of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
91% Of Millennials Rely On Online Reviews As Much As Family And Friends
Online review statistics put customers' reviews as the most trustworthy source of suggestions. Online reviews generally carry the exact same weight as recommendations from family and friends.
Source: Brightlocal
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. People expect to see some unfavorable reviews.
Source: Capterra
Consumers Could Spend 31% More With A Business That Has Great Reviews
Take note of this fact. The more detailed other users explain your service or product, the more cash you can charge and customer review statistics show us exactly how much more.
Source: Martech Zone
Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses
Since the vast bulk of consumers check out reviews, you would want yours to be inviting to brand-new clients, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal