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Reviews Shared On Twitter Can Grow Online Sales By 6.46%
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
If A Company Makes An Effort To Solve Issues Rapidly And Effectively, 95% Of Unhappy Consumers Will Go Back To A Company
Customers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
60% Of Consumers Check Out Blog And Social Media Reviews On Their Cell Phones Prior To Shopping
In-store purchasing is influenced considerably by blogs and reviews on social networks. With males being twice as likely to be influenced than women.
Reviews and rating data reveal individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
98% Of Yelp's Browsers Bought From A Business They Found On The Website
Usually, 142 million consumers visit Yelp on a monthly basis. This is as great a time as any if you haven't claimed your totally free Yelp business page.
Source: RevLocal
Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing
That's 56% of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually utilize them.
Although we now know why customer reviews are so powerful, a lot of businesses apparently do not.
Source: LsaInsider
Unfavorable Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to spend more time on your site. According to online review stats, individuals devote more than 5 times as long on a website when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.
Source: Reevoo
If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Utilize An Organisation
This stat is one of numerous that show the importance of online scores. Now that news of consumer fulfillment travels this quick, keeping your clients pleased is more important than ever.
57 percent of customers have searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.
11 percent looked just for companies with a best five star rating.
Source: Brightlocal
Over Half Of Consumers Aged 25 To 34 Posted Reviews
According to Statista, the more youthful generations are apparently the more vocal ones.
Source: Statista
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews Also
We already discussed the positive and negative reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. People expect to see some unfavorable reviews.
Source: Capterra
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
67% Of Consumers Suggest Reviews Are A "Very Important" Factor When Selecting A Solution Provider
When customers have to choose a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport