A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Profits

Businesses that treat customers fairly typically flourish, review websites help ensure of that.

Source: Statuslabs

Only 6 Percent Of Customers Do Not Trust Customer Reviews At All

According to consumer review statistics, a tremendous 19 percent of consumers always rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

88% Of Executives Judge Reputation Risk As A Top Business Concern

Reputation management statistics indicate a company's reputation doesn't affect simply the clients. Prospective employees also take a look at scores and read reviews.

Source: Deloitte

Over Half Of People Aged 25 To 34 Submitted Reviews

According to Statista, the younger generations are obviously the more opinionated ones.

Source: Statista

30% Of Customers Feel Favorable To A Company Which Responds To Online Reviews

Staying connected with your customers builds their trust. Even something easy like reacting to their comments and reviews can make them feel appreciated.

As you might expect, clients who feel this way are ready to spend more money with a business.

Source: Statuslabs

15% Of Users Don't Trust Businesses Without Online Reviews

No trust means no interactions. 15 percent of potential customers won't even think about working with a company they can't find opinions about.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

61 Percent Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars

Generally two-thirds of companies have excellent and awesome scores. Just 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

89% Of Clients Review A Businesses Responses To Reviews

Not only do most individuals check out the review replies, 30% of them value them highly. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

77% Of Consumers Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how good your product or service was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses should to be continuously requesting reviews.

Source: Statuslabs

91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review stats position clients' reviews as the most credible source of recommendations. Online reviews generally carry the very same weight as suggestions from loved ones.

Source: Brightlocal

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Consumers

24% of US consumers consider reviews as 'very influential'.

To show the significance of online reviews and rankings, did you know that 81% of consumers will pay more for a product with reviews and those same customers are likewise happy to accept slower shipping times for such items.

Source: Turntonetworks

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider

Reviews have a massive impact on their decision when clients have to pick a service provider.

Source: DemandGenReport

70 Percent Of Consumers Need To Check Out At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people read a lot more reviews to get a clear view of how the business is really doing. Don't depend upon that statistic alone.

Source: Brightlocal

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of customer reviews stay without a reaction. That's regrettable, since those businesses are losing consumers that way.

Source: Review Trackers

52% Of Customers Rely On A Product More If It Has Negative Reviews Also

We already discussed the positive and negative reviews and their effect on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are positive. Customers expect to see some negative reviews.

Source: Capterra

Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270%

User review stats show the purchase possibility for a product with 5 reviews is 270 percent higher than the same item without reviews.

Source: Spiegel Research Center