53% Of Consumers Anticipate Companies To Reply Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of customer reviews stay without a response. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

63.6 Percent Of Customers Check Out Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

When it comes to trust, these online review stats show the basic popularity of a site can just go so far.

Source: Review Trackers

More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

83 Percent Of Consumers Don't Rely On Advertising

The traditional channels to reach customers aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements pick to take note of clients' suggestions online.

Source: Statuslabs

77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months

Consumers don't care how good your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies need to be constantly requesting reviews.

Source: Statuslabs

American Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on different elements of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of US consumers.

Source: Statista

Reviews Published On Twitter Can Improve Online Sales By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

70% Of Customers Prefer To Learn About A Business By Means Of Reviews And Articles, Instead Of Ads

Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

86% Of Consumers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they spend at your business. If you provide a good experience, they will be willing to share it.

Source: Brightlocal

Almost All Customers, Who Use Online Reviews, Read Them Early In The Buying Process

Let's say you wish to buy a new automobile and there are several models which fit your requirements. How do you choose the very best one for you? Well, you read online reviews.

With the help of other customers, you manage to choose one that works for you. That's how favorable reviews transform customers into consumers.

Source: Consumer Affairs

A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Earnings

Businesses that treat consumers honorably usually succeed, review sites help ensure of that.

Source: Statuslabs

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Use A Company

This stat is among lots of that illustrate the importance of online scores. Now that news of consumer satisfaction travels this fast, keeping your consumers pleased is more crucial than ever.

57% of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Additionally, 11% looked only for businesses with a best five star score.

Source: Brightlocal

If A Business Handles Issues Rapidly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Business

Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

77% Of Clients Would Definitely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their client experience and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to leave a review to help other individuals with their choice making process.

Source: Podium