53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews stay without a reaction. That's too bad, because those businesses are losing clients that way.

Source: Review Trackers

83 Percent Of Customers Don't Rely On Advertising

The traditional channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust ads select to take note of clients' recommendations online.

Source: Statuslabs

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Stats reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista

98% Of Yelp's Browsers Bought From A Business They Found On The Website

Generally, 142 million consumers check out Yelp every month. This is as good a time as any if you haven't declared your totally free Yelp business page.

Source: RevLocal

60 Percent Of Customers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be affected than women.

Reviews and ranking statistics reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use An Organisation

This stat is one of numerous that show the significance of online rankings. Now that news of client fulfillment travels this fast, keeping your consumers delighted is more vital than ever.

57 percent of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a perfect five star ranking.

Source: Brightlocal

Half Of All Millennial's "Always" Read Online Reviews For Companies

Younger individuals understand the worth of being informed. User-generated material has an indisputable impact on consumers.

They will recognize what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are different though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

72 Percent Of Customers Will Not Take Action Before They Read Some Reviews

Irrespective of how enticing your marketing is, you still require client reviews. There is no way around it. Consumers are still willing to hear you out, but they trust other people more.

Source: My Testimonial Engine

83% Of All Younger People Were Invited To Post A Review Recently

Of those asked, 80% of customers did leave a review. In general, businesses have actually asked 66% of all customers to leave a review on their company.

Source: Brightlocal

73 Percent Of Customers Think Consumer Reviews Are More Vital Than Star And Number Scores

Online review statistics make it clear individuals aren't satisfied with ratings alone.

Consumer reviews make the statistics appear more genuine which is what the prospective clients are trying to find. Nearly a 3rd of customers say written reviews are the only feature that makes them think the websites' reviews are useful and relevant.

Source: Fan and Fuel

Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social media which can likewise affect our purchasing decisions.

According to social media reviews statistics, Facebook impacts more than half of users' purchase decisions.

If it has positive reviews, Facebook reviews stats expose that 4 out of 5 users are most likely to rely on a local business.

Source: RevLocal

Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

A One Star Increase In Ranking Can Cause A 5% To 9% Increase In Business Income

Businesses that treat clients well usually succeed, review websites help make sure of that.

Source: Statuslabs

30% Of Clients Feel Comfortable With A Company Which Answers Online Reviews

Staying connected with your customers establishes trust. Even something like responding to their reviews and remarks can make them feel valued.

As you might expect, clients who feel this way are ready to invest more money with a company.

Source: Statuslabs

52% Of Consumers Trust A Product More If It Has Negative Reviews Too

We already touched upon the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. Customers anticipate to see some negative reviews.

Source: Capterra