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Reviews Shared On Twitter Can Improve Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
95% Of Disappointed Consumers Will Go Back To A Company If A Business Manages To Fix Problems Rapidly And Effectively
Customers don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Important Part Of Online Shopping.
Today's shoppers are smart and want the very best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the buying decision.
Source: Statista
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews Also
We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. People anticipate to see some unfavorable reviews.
Source: Capterra
Favorable Reviews Encourage 68% Of Customers To Choose A Local Business
Since the vast majority of customers read reviews, you'd want yours to be appealing to new customers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
89% Of Shoppers Like To Read Reviews On Their Cell Phones
Be it through an app or a mobile internet browser, people young and old prefer to read reviews on their cell phones.
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star ranking is the first thing consumers see. Still, users pay attention to other aspects too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States consumers.
Source: Statista
Clients Could Spend 31 Percent More With A Business That Has Fantastic Reviews
Take notice of this fact. The better other users describe your product or service, the more cash you can charge and customer review statistics reveal to us precisely just how much more.
Source: Martech Zone
Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Buying Process
Let's say you wish to purchase a brand-new automobile and there are numerous models which fit your requirements. How do you pick the best one for you? Well, you read reviews.
With the help of other people, you quickly select one that works for you. That's how positive reviews transform customers into consumers.
Source: Consumer Affairs
A Lone Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have an enormous influence on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44% increase.
Source: RevLocal
71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews data, 59% used online reviews to pick a physician or a legal representative.
Young people (age 18-35) are a lot more likely to work with an expert based on online reviews. Just 19% of millennials will consider working with a legal representative without any.
Source: Thomson Reuters