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30% Of Customers Feel Positive About A Company Which Answers Online Reviews
Keeping in touch with your clients creates trust. Even something like responding to their reviews and remarks can make them feel appreciated.
As you may anticipate, customers who feel this way are happy to invest more cash with a company.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star score is the first thing customers see. Still, users pay attention to other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of US consumers.
Source: Statista
American Shoppers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on different aspects of the shopping experience when individuals read reviews. However according to online review stats, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality over time are the next few considerations for more than 50% of American consumers.
Source: Statista
15% Of Users Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of potential customers will not even think about working with a company they can't discover viewpoints about.
Source: Statuslabs
Google Represents 57.5 Percent Of All Reviews Worldwide
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
If A Business Deals With Problems Rapidly And Effectively, 95% Of Unsatisfied Consumers Will Go Back To A Company
Customers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Businesses
More youthful individuals understand the value of being informed. User-generated material has an unassailable impact on customers.
If businesses think of the power of client reviews over millennials, they will recognize what they've been missing out on. Older people are various though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
61 Percent Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars
Overall 2 out of 3 businesses have great and awesome ratings. Only 5% of businesses have a rating below 3 stars.
Source: Brightlocal
88% Of Americans Revealed That Product Reviews Were The Most Prominent Factor When Buying Home Electronics
Stats reveal that reviews were more successful than Television advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews remain without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
82 Percent Of Consumers Visit Review Sites Due To The Fact That They Wish To Acquire A Service Or An Item And Wish To Get The Truth About The Businesses Product Or Services.
Users come because they have already formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.
Source: RevLocal