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Local Businesses In Pittsfield MA
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89% Of Clients Read A Businesses Replies To Reviews
Not only do most clients read the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Aspect
Statistics reveal that reviews were more successful than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
15% Of Customers Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15% of possible customers will not even think about working with a business they can't discover viewpoints about.
Source: Statuslabs
Majority Of Consumers Won't Use A Company If It Has Less Than A 4 Star Ranking
This stat is one of numerous that show the importance of online ratings. Now that news of consumer satisfaction travels this fast, keeping your clients delighted is more crucial than ever.
57 percent of customers have searched for business with more than four stars in 2018, which is up from 48% in 2017.
11% looked just for organizations with a perfect five star rating.
Source: Brightlocal
95% Of Unhappy Clients Will Return To A Business If A Business Makes An Effort To Solve Issues Quickly And Efficiently
Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews
Corresponding with your customers develops trust. Even something like responding to their remarks and reviews can make them feel valued.
As you might anticipate, clients who feel this way are more willing to invest more money with a company.
Source: Statuslabs
52% Of Customers Trust A Product More If It Has Negative Reviews As Well
We already touched upon the negative and positive reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. People anticipate to see some unfavorable reviews.
Source: Capterra
77% Of Individuals Do Not Trust Reviews That Are Older Than 3 Months
Clients don't care how good your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
Clients Might Invest 31 Percent More With A Business That Has Fantastic Reviews
Take notice of this fact. The better other users describe your service or product, the more money you can charge and customer review stats reveal to us precisely how much more.
Source: Martech Zone
88% Of Executives Judge Reputation Risk As A Top Business Problem
Reputation management stats indicate a business's reputation doesn't affect just the customers. Prospective employees also look at scores and read reviews.
Source: Deloitte
Just 6% Of Consumers Don't Trust Consumer Reviews At All
According to consumer review statistics, a whopping 19 percent of consumers always rely on online reviews and never a buy without checking out reviews first.
Source: Statista