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95% Of Dissatisfied Clients Will Return To A Business If A Business Deals With Problems Rapidly And Efficiently
Clients don't expect you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Negative Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, people devote more than 5 times as long on a site when they check out negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.
Source: Reevoo
89% Of Shoppers Like To Read Reviews On Their Cell Phones
Be it through an app or a mobile web browser, individuals prefer to read reviews on their phones.
Source: Statista
Facebook Reviews Impact More Than 50% Of Consumers' Purchasing Decisions
Facebook is currently the most popular social network which can also influence our purchasing preferences.
According to social media reviews data, Facebook impacts more than half of users' purchase choices.
If it has positive reviews, Facebook reviews statistics expose that 4 out of 5 users are likely to rely on a local business.
Source: RevLocal
Fifty Percent Of All Millennial's "Always" Check Out Online Reviews For Companies
More youthful people know the value of being informed. User-generated content has an unassailable impact on customers.
If businesses think of the power of consumer reviews over millennials, they will realize what they've been missing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Clients
24% of US shoppers consider reviews as 'exceptionally influential'.
To highlight the value of online reviews and scores, did you know that 81% of consumers will pay more for an item with reviews and those very same customers are also ready to accept slower shipping times for such items.
Source: Turntonetworks
Customer Reviews On Products Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are essentially ads.
Source: Martech Zone
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of an expert service turn to online reviews.
According to online reviews data, 59% utilized online reviews to pick a lawyer or a doctor.
Young people (age 18-35) are a lot more inclined to work with an expert based on online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Important Part Of Online Shopping.
Today's buyers are smart and desire the best bang for their buck. It's no surprise that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
83% Of All Young Buyers Were Invited To Post A Review Recently
Of those asked, 80% of customers did post a review. In general, companies have asked 66% of all consumers to give a review on their company.
Source: Brightlocal
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out client reviews, agree that it increases their buying confidence.
Organizations use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
If They Were Asked, 77% Of Clients Would Definitely Leave A Review
More than a 35% would do it to notify others about their client experience and 24% would probably direct their review to the company itself.
Over a 26% would be willing to give a review to assist other people with their decision making process.
Source: Podium
74% Of Regional Companies Have At Least 1 Google Review
One review is far from sufficient to enhance your website's SERP ranking.
Looking at online ratings statistics, we found out that a company requires to have an average of 40 reviews before users "Award" it with a star.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company
The star rating is the first thing customers see. Still, users pay attention to other elements as well, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of American customers.
Source: Statista