49% Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency too.

The share of customers, who take note of the variety of reviews is currently at 46%.

Source: Brightlocal

67% Of Consumers Claim Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When clients have to choose a solution provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

95% Of Disappointed Consumers Will Return To A Company If A Company Takes Care Of Problems Quickly And Effectively

Customers don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there's absolutely nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

83% Of Customers Do Not Trust Advertising

The conventional channels to reach consumers aren't as influential as they utilized to be. Most users who no longer trust advertisements select to take notice of customers' recommendations online.

Source: Statuslabs

73% Of Customers Believe Written Reviews Are More Crucial Than Star And Number Rankings

Online review stats make it clear individuals aren't pleased with scores alone.

Client reviews make the statistics appear more authentic which is what the would-be clients are searching for. Nearly a 3rd of consumers state written reviews are the only feature that makes them believe the websites' reviews are pertinent and useful.

Source: Fan and Fuel

86% Of Customers Would Consider Writing A Review For A Business

Your consumers are your most valuable resource, and it's not only because of the money they invest at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

63.6 Percent Of Customers Check Out Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats reveal the basic appeal of a site can only go so far.

Source: Review Trackers

US Shoppers View "Product Performance" To Be The Most Useful Information In Product Reviews

When individuals check out reviews, they concentrate on various aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of American customers.

Source: Statista

89% Of Buyers Choose To Read Reviews Using Their Smart Devices

Be it via an app or a mobile internet browser, people prefer to read reviews on their mobile phones.

Source: Statista

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Clients

24% of US buyers consider reviews as 'exceptionally influential'.

To show the significance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for an item with reviews and those very same customers are likewise happy to accept slower shipping times for such items.

Source: Turntonetworks

77% Of Consumers Would Undoubtedly Post A Review If They Were Asked

More than a 35% would do it to notify others about their consumer experience and 24% would likely direct their review to the company itself.

Over a 26% would be willing to give a review to assist other individuals with their decision making process.

Source: Podium

Only 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses in fact make use of them.

Although we now understand why customer reviews are so effective, many businesses obviously do not.

Source: LsaInsider

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to pick a lawyer or a physician.

Younger people (age 18-35) are even more inclined to hire a professional based upon online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters