If A Company Manages To Fix Issues Quickly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Business

Clients do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

73% Of Consumers Believe Client Reviews Are More Vital Than Star And Number Ratings

Online review statistics make it clear individuals aren't pleased with scores alone.

Customer reviews make the stats appear more authentic which is what the prospective consumers are searching for. Practically a 3rd of consumers state written reviews are the only feature that makes them believe the sites' reviews are useful and appropriate.

Source: Fan and Fuel

74% Of Regional Businesses Have At Least 1 Google Review

A single review is far from adequate to improve your site's SERP ranking.

Looking at online ratings statistics, we found out that a company requires to have approximately 40 reviews before visitors "Award" it with a star.

Source: Brightlocal

More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70%

One negative review is enough for 35% of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

63.6% Of Consumers Go To Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.

Source: Review Trackers

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Won't Utilize A Business

This stat is one of many that show the value of online scores. Now that news of customer fulfillment travels this quick, keeping your clients delighted is more important than ever.

57 percent of customers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for companies with a best five star ranking.

Source: Brightlocal

Customer Reviews On Products Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

15 Percent Of Customers Do Not Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15 percent of possible consumers will not even think about doing business with a business they can't discover viewpoints about.

Source: Statuslabs

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More

We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

49% Of Consumers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of customers, who take note of the variety of reviews is currently at 46 percent.

Source: Brightlocal

88% Of Executives Judge Reputation Risk As A Leading Business Concern

Reputation management statistics show a company's reputation doesn't impact simply the clients. Prospective team members also look at scores and read reviews.

Source: Deloitte

More Than Half Of Clients Aged 25-34 Submitted Reviews

According to Statista, the more youthful generations are purportedly the more vocal ones.

Source: Statista

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike read reviews to form an opinion. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

83% Of All Younger Customers Were Invited To Post A Review Recently

Of those invited, 80% of clients did submit a review. Overall, companies have asked 66% of all consumers to give a review on their company.

Source: Brightlocal