30% Of Clients Feel Positive About A Company Which Reacts To Online Reviews

Staying connected with your clients establishes trust. Even something like reacting to their reviews and comments can make them feel appreciated.

As you might anticipate, customers who feel this way are happy to invest more money with a company.

Source: Statuslabs

Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Customers Checking Out Reviews On A Mobile Device Are 127% Most Likely To Purchase Than Desktop Users

Mobile users prefer to get things done quicker. Therefore, purchasing decisions are made rapidly.

Online reviews are undoubtedly convincing, yet online marketers have not always come to appreciate the power of them.

Source: Martech Zone

If They Were Asked, 77% Of Clients Would Certainly Give A Review

More than a 35% would do it to educate others about their client encounter and 24% would certainly direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other people with their decision making process.

Source: Podium

61% Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Generally 2 out of 3 companies have great and awesome rankings. Just 5% of companies have a score listed below three stars.

Source: Brightlocal

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a remarkably low number of companies really use them.

Although we now understand why customer reviews are so effective, a lot of businesses obviously don't.

Source: LsaInsider

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Utilize A Company

This stat is among lots of that illustrate the significance of online scores. Now that news of consumer satisfaction travels this quick, keeping your consumers delighted is more important than ever.

57% of customers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11 percent looked just for organizations with an ideal five star ranking.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all people in need of an expert service turn to online reviews.

According to online reviews stats, 59% used online reviews to choose a physician or an attorney.

Younger people (age 18-35) are a lot more likely to work with an expert based upon online reviews. Just 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

82 Percent Of Consumers Go To Review Sites Since They Want To Buy A Service Or An Item And Wish To Get The Facts About Business Products And Services.

Review websites are places that customers go to get the truth about a service, business or product . Users come because they have currently formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29% do so within 24 hours.

Source: RevLocal

Software Application Reviews Impact Over 98% Of All Buyers

18 percent of software application purchasers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Google Represents 57.5% Of All Reviews World Wide

Google is the clear winner as far as distribution goes, but they are not the only ones in the game.

These the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

A Lot Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a vendor. Online review trends show people prefer to comment if they had a positive experience, rather than a average or unfavorable one.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Organization

The star score is the first thing customers see. Still, users take note of other factors also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista