77% Of Clients Do Not Rely On Reviews That Are Older Than Three Months

Clients don't care how good your service or product was in the past. Part of why online reviews matter is since they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All

According to customer review data, a massive 19 percent of customers always rely on online reviews and never ever a make a purchase without reading reviews first.

Source: Statista

67% Of Customers Report Reviews Are A "Very Important" Factor When Choosing A Service Provider

When clients need to choose a solution provider, reviews have a massive impact on their decision.

Source: DemandGenReport

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. People expect to see some negative reviews.

Source: Capterra

89% Of Shoppers Want To Read Reviews Using Their Smart Devices

Be it through an app or a mobile browser, most people choose to read reviews on their smart phones.

Source: Statista

95% Of Unsatisfied Customers Will Return To A Business If A Business Manages To Resolve Issues Rapidly And Effectively

Customers do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses doubt the integrity of online reviews. However, they understand the huge impact user scores have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to purchase a new vehicle and there are a number of models which fit your requirements. How do you pick the best one for you? Well, you read reviews.

With the help of other people, you manage to decide on one that works for you. That's how positive reviews transform customers into customers.

Source: Consumer Affairs

30% Of Clients Feel Positive About A Business Which Answers Online Reviews

Keeping in touch with your clients creates trust. Even something like reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, clients who feel this way are happy to spend more cash with a business.

Source: Statuslabs

Reviews Published On Twitter Can Boost Online Sales By 6.46%

Online review stats reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, individuals devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Utilize A Service

This stat is one of many that highlight the importance of online scores. Now that news of consumer fulfillment travels this quick, keeping your customers delighted is more vital than ever.

57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for services with a best five star ranking.

Source: Brightlocal

53% Of Americans Consider Item Reviews And Rankings As The Most Vital Part Of Online Shopping.

Today's consumers are wary and want the very best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

15% Of Clients Don't Trust Businesses With No Online Reviews

No trust means no interactions. 15% of possible clients won't even consider working with a company they can't discover opinions about.

Source: Statuslabs

60 Percent Of Customers Refer To Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store purchasing is influenced significantly by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and score stats reveal individuals value the opinion of peers more than any other material.

Source: Collective Bias

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of client reviews remain without a reaction. That's regrettable, due to the fact that those businesses are losing clients that way.

Source: Review Trackers