Just 6% Of Customers Do Not Trust Customer Reviews At All

According to consumer review data, a whopping 19 percent of customers constantly rely on online reviews and never a make a purchase without checking out reviews.

Source: Statista

72 Percent Of Consumers Will Not Take Action Unless They Check Out Some Reviews

No matter how eye-catching your marketing is, you still need customer reviews. There's no way around it. Consumers are still going to hear you out, however they rely on other people more.

Source: My Testimonial Engine

61 Percent Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Overall two-thirds of companies have exceptional and awesome scores. Only 5% of companies have a score listed below 3 stars.

Source: Brightlocal

53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews stay without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

89% Of Consumers Review A Companies Reactions To Reviews

Not only do a lot of clients read the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Google Accounts For 57.5 Percent Of All Reviews Across The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

These the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review stats, people devote more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

United States Consumers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

When people read reviews, they concentrate on various elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples opinions before they ever trust what the maker states. The reason, makers' descriptions are basically ads.

Source: Martech Zone

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can likewise influence our buying decisions.

According to social reviews data, Facebook affects over half of users' purchase choices.

If it has positive reviews, Facebook reviews statistics reveal that four out of 5 users are most likely to trust a local business.

Source: RevLocal

Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the significant review platforms are complimentary, a remarkably low number of businesses really utilize them.

Although we now know why customer reviews are so effective, a lot of businesses apparently do not.

Source: LsaInsider

The Average Review Length Has Gotten 65% Shorter Since 2010

Recently reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of a tweet.

Source: Review Trackers

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Customers

24% of US consumers consider reviews as 'very influential'.

To show the significance of online reviews and scores, did you understand that 81% of customers will pay more for a product with reviews and those very same consumers are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Essential Factor In Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who take notice of the number of reviews is presently at 46 percent.

Source: Brightlocal

83% Of All Young Shoppers Were Asked To Leave A Review Recently

Of those invited, 80% of consumers did leave a review. Overall, companies have asked 66% of all consumers to give a review on their business.

Source: Brightlocal

83% Of Customers Do Not Trust Advertising

The standard channels to reach clients aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements choose to take note of clients' recommendations online.

Source: Statuslabs