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70% Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business
Four reviews may be too few. Most people check out many more reviews to get a clear view of how the business is actually doing. Do not depend on that fact alone.
Source: Brightlocal
53% Of Customers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of customer reviews stay without a reply. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the enormous effect user scores have on their business. Undesirable client or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Clients Might Invest 31% More With A Business That Has Terrific Reviews
Take notice of this fact. The better other users describe your product or service, the more money you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
49% Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, but they consider their quantity and recency also.
The share of clients, who take notice of the variety of reviews is currently at 46 percent.
Source: Brightlocal
88% Of Executives Regard Reputation Risk As A Leading Business Problem
Reputation management statistics show a business's reputation doesn't affect just the clients. Potential team members likewise take a look at scores and read reviews.
Source: Deloitte
Positive Reviews Encourage 68% Of Customers To Choose Local Businesses
Since the huge majority of consumers check out reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
89% Of Clients Prefer To Read Reviews On Their Smart Devices
Be it through an app or a mobile internet browser, customers prefer to read reviews on their cell phones.
Source: Statista
77% Of Customers Do Not Trust Reviews That Are Older Than 3 Months
Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that companies should to be continuously asking for reviews.
Source: Statuslabs
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to select a physician or an attorney.
Younger people (age 18-35) are a lot more likely to employ a professional based on online reviews. Only 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
Only 6% Of Consumers Don't Rely On Customer Reviews At All
According to consumer review statistics, a tremendous 19% of customers always rely on online reviews and never a purchase without reading reviews initially.
Source: Statista
91% Of Millennials Have Confidence In Online Reviews As Much As Loved Ones
Online review stats put consumers' reviews as the most reliable source of suggestions. Online reviews typically bring the same weight as advice from loved ones.
Source: Brightlocal