89% Of Individuals Want To Read Reviews Using Their Mobile Phones

Be it through an app or a mobile web browser, folks choose to read reviews on their cell phones.

Source: Statista

83% Of All Younger Shoppers Were Asked To Submit A Review Recently

Of those invited, 80% of clients did post a review. In general, companies have actually asked 66% of all customers to give a review on their company.

Source: Brightlocal

71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to pick a legal representative or a medical professional.

Young people (age 18-35) are much more likely to work with an expert based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.

Source: Thomson Reuters

Just 6 Percent Of Consumers Do Not Trust Client Reviews At All

According to customer review statistics, a massive 19 percent of customers constantly trust online reviews and never a buy without checking out reviews initially.

Source: Statista

49 Percent Of Consumers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency also.

The share of clients, who focus on the number of reviews is currently at 46 percent.

Source: Brightlocal

53% Of Customers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review statistics clarify that 63% of customer reviews stay without a reply. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends show individuals prefer to comment if they had a favorable experience, rather than a average or negative one.

Source: Brightlocal

74 Percent Of Local Companies Have At A Minimum, 1 Google Review

One review is far from adequate to improve your website's SERP ranking.

Looking at online scores statistics, we discovered that a business requires to have at least 40 reviews before customers "Award" it with a star.

Source: Brightlocal

15% Of Customers Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of potential consumers won't even consider doing business with a business they can't find opinions about.

Source: Statuslabs

70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people check out many more reviews to get a better idea of how the business is really doing. Don't depend on that fact alone.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization

The star score is the first thing consumers see. Still, users take note of other factors too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of United States customers.

Source: Statista

United States Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews

They focus on different elements of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of US customers.

Source: Statista

If They Were Asked, 77% Of Clients Would Certainly Post A Review

More than a 35% would submit a review to inform others about their customer experience and 24% would definitely direct their review to the business itself.

Over a 26% would be willing to submit a review to help other people with their decision making process.

Source: Podium

63.6% Of Customers Go To Google To Check For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.

These online review statistics reveal the basic appeal of a website can only go so far when it concerns trust.

Source: Review Trackers

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US consumers consider reviews as 'very influential'.

To illustrate the value of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those same consumers are likewise ready to accept slower shipping times for such items.

Source: Turntonetworks

30% Of Consumers Feel Favorable To A Company Which Answers Online Reviews

Corresponding with your consumers builds their trust. Even something easy like responding to their reviews and remarks can make them feel valued.

As you may anticipate, customers who feel this way are ready to spend more cash with a company.

Source: Statuslabs

95% Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'always' or 'very often'.

Source: Trust You

52% Of Customers Rely On A Product More If It Has Negative Reviews As Well

We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. Customers anticipate to see some unfavorable reviews.

Source: Capterra