67% Of Customers Claim Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider

Reviews have an enormous impact on their decision when consumers have to choose a service provider.

Source: DemandGenReport

82 Percent Of Consumers Go To Review Sites Since They Want To Acquire An Item Or A Service And Wish To Get The Truth About Business Products And Services.

Review sites are places that customers go to get the facts about a product, business or service . Users come since they have already formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

Only 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of companies really use them.

Although we now know why customer reviews are so powerful, most businesses obviously don't.

Source: LsaInsider

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

When Purchasing Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Prominent Factor

Statistics reveal that reviews were more beneficial than TV advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

95% Of Unhappy Clients Will Go Back To A Company If A Company Makes An Effort To Fix Issues Rapidly And Effectively

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat customers well usually prosper, review websites help make certain of that.

Source: Statuslabs

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who read consumer reviews, concur that it increases their buying confidence.

Businesses utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

83% Of All Younger Shoppers Were Invited To Leave A Review Recently

Of those invited, 80% of consumers did submit a review. Overall, companies have actually asked 66% of all customers to submit a review on their business.

Source: Brightlocal

98% Of Yelp's Site Visitors Bought From A Business They Found On The Site

Generally, 142 million consumers visit Yelp on a monthly basis. This is as excellent a time as any if you have not claimed your totally free Yelp business page.

Source: RevLocal

61% Of Regional Businesses Have A Typical Score Of 4 To 5 Stars

Overall two thirds of businesses have good and exceptional ratings. Only 5% of companies have a rating listed below 3 stars.

Source: Brightlocal

30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews

Keeping in touch with your consumers establishes trust. Even something as basic as reacting to their remarks and reviews can make them feel valued.

As you might anticipate, customers who feel this way are going to invest more money with a company.

Source: Statuslabs

The Typical Review Word Count Has Gotten 65% Much Shorter Since 2010

At the present time reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is comparable to that of a tweet.

Source: Review Trackers

49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their quantity and recency as well.

The share of clients, who take notice of the variety of reviews is presently at 46 percent.

Source: Brightlocal

89% Of Consumers Browse A Businesses Replies To Reviews

Not only do most consumers read the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

53% Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's buyers are wary and want the very best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista