If A Business Takes Care Of Issues Rapidly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Company

Consumers don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there's nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they check out reviews 'constantly' or 'really frequently'.

Source: Trust You

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can likewise influence our purchasing decisions.

According to social reviews stats, Facebook impacts more than half of users' purchase decisions.

If it has favorable reviews, Facebook reviews statistics expose that 4 out of 5 users are most likely to trust a local business.

Source: RevLocal

Negative Reviews Can Improve Conversion By Up To 85 Percent

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review statistics, individuals devote more than five times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

64% Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read consumer reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management stats show a business's reputation does not affect simply the consumers. Potential team members also take a look at rankings and read reviews.

Source: Deloitte

89% Of Individuals Choose To Read Reviews On Their Mobile Devices

Be it via an app or a mobile internet browser, individuals choose to read reviews on their mobile phones.

Source: Statista

98 Percent Of Yelp's Browsers Purchased From A Business They Discovered On The Website

Normally, 142 million consumers check out Yelp every month. If you haven't claimed your complimentary Yelp business page, this is as excellent a time as any.

Source: RevLocal

Only 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact use them.

Although we now know why customer reviews are so effective, a lot of businesses apparently don't.

Source: LsaInsider

83% Of All Young Buyers Were Invited To Leave A Review Recently

Of those asked, 80% of customers did post a review. Overall, businesses have actually asked 66% of all consumers to post a review on their business.

Source: Brightlocal

77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies ought to be constantly requesting reviews.

Source: Statuslabs

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, etc.) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

Clients Could Invest 31 Percent More With A Business That Has Great Reviews

Pay attention to this fact. The more detailed other users describe your product or service, the more money you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone

30% Of Consumers Feel Positive About A Company Which Reacts To Online Reviews

Keeping in touch with your clients builds their trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.

As you may anticipate, clients who feel this way are ready to spend more cash with a business.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star score is the first thing consumers see. Still, users pay attention to other aspects also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of American consumers.

Source: Statista

67% Of Consumers Admit Reviews Are A "Extremely Important" Factor When Picking A Service Provider

Reviews have a huge effect on their decision when clients have to pick a solution provider.

Source: DemandGenReport