71% Of Millennials Browse Customer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews data, 59% utilized online reviews to choose a legal representative or a physician.

Younger people (age 18-35) are much more likely to work with an expert based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.

Source: Thomson Reuters

30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews

Keeping in touch with your consumers develops trust. Even something as simple as responding to their reviews and remarks can make them feel valued.

As you may anticipate, customers who feel this way are ready to invest more cash with a business.

Source: Statuslabs

More Than 4 Negative Reviews About A Company Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Customers Checking Out Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users

Mobile users choose to get things done faster. Therefore, buying decisions are made rapidly.

Online reviews are obviously persuasive, yet online marketers have not necessarily come to value the power of them.

Source: Martech Zone

The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010

At the present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of a twitter tweet.

Source: Review Trackers

89% Of Consumers Choose To Read Reviews On Their Mobile Devices

Be it by means of an app or a mobile browser, folks choose to read reviews on their phones.

Source: Statista

77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs

74% Of Local Businesses Have At Least 1 Google Review

A single review is far from enough to improve your website's SERP ranking.

Taking a look at online ratings stats, we learnt that a business requires to have at least 40 reviews before clients "Award" it with a star.

Source: Brightlocal

95% Of Unsatisfied Consumers Will Return To A Business If A Company Deals With Problems Quickly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to fix things. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

73% Of Customers Think Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear people aren't pleased with scores alone.

Customer reviews make the stats appear more genuine which is what the prospective customers are trying to find. Practically a 3rd of consumers state composed reviews are the only function that makes them think the sites' reviews are relevant and beneficial.

Source: Fan and Fuel

Consumers Could Spend 31% More With A Business That Has Excellent Reviews

Take note of this statistic. The more detailed other users describe your product or service, the more money you can charge and customer review statistics show us precisely how much more.

Source: Martech Zone

77% Of Customers Would Undoubtedly Submit A Review If They Were Asked

More than a 35% would post a review to notify others about their client experience and 24% would definitely direct their review to the business itself.

Over a 26% would want to submit a review to assist other people with their decision making process.

Source: Podium

86 Percent Of Customers Would Think About Composing A Review For A Business

Your customers are your most important resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you give them a great experience.

Source: Brightlocal

Half Of All Of The Millennial's "Always" Read Online Reviews For Businesses

More youthful individuals know the worth of being informed. User-generated material has an indisputable influence on consumers.

They will recognize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are different though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal