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83% Of Consumers Do Not Rely On Advertising
The conventional channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust ads choose to take notice of customers' suggestions online.
Source: Statuslabs
Software Application Reviews Influence Over 98% Of All Buyers
18 percent of software application buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the maker says. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
Google Accounts For 57.5 Percent Of All Reviews Across The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
Here's the online reviews distribution rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
70% Of Customers Need To Read At Least 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Many people read many more reviews to get an idea of how business is in fact doing. Don't depend upon that figure alone.
Source: Brightlocal
Positive Reviews Motivate 68 Percent Of Customers To Use Local Businesses
Considering that the huge bulk of customers check out reviews, you would want yours to be inviting to brand-new customers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat consumers fairly typically succeed, review websites help make sure of that.
Source: Statuslabs
88% Of Executives View Reputation Risk As A Top Business Problem
Reputation management stats indicate a business's reputation does not affect simply the consumers. Prospective employees likewise take a look at ratings and read reviews.
Source: Deloitte
Online Reviews Affect 67.7% Of Consumer Buying Decisions
More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
89% Of Individuals Prefer To Read Reviews Using Their Smartphones
Be it through an app or a mobile internet browser, everyday people choose to read reviews on their phones.
Source: Statista
53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of client reviews remain without a response. That's too bad, because those businesses are losing customers that way.
Source: Review Trackers
73% Of Consumers Believe Customer Reviews Are More Vital Than Star And Number Rankings
Online review stats make it clear individuals aren't satisfied with ratings alone.
Client reviews make the stats appear more authentic which is what the potential consumers are looking for. Nearly a 3rd of customers state written reviews are the only feature that makes them believe the sites' reviews are pertinent and beneficial.
Source: Fan and Fuel
Almost All Customers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you wish to purchase a new vehicle and there are several models which fit your criteria. How do you choose the very best one for you? Well, you read online reviews.
With the help of other customers, you manage to pick a model that works for you. That's how favorable reviews convert consumers into clients.
Source: Consumer Affairs
A Lot Of Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they have visited a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a unfavorable or average one.
Source: Brightlocal
67% Of Customers Claim Reviews Are A "Extremely Important" Factor When Picking A Service Provider
Reviews have an enormous impact on their decision when clients have to choose a service provider.
Source: DemandGenReport
One-half Of All Of The Millennial's "Constantly" Check Out Online Reviews For Companies
More youthful individuals know the value of being informed. User-generated content has an unassailable influence on customers.
If businesses stop to consider the power of customer reviews over millennials, they will realize what they've been missing out on. Older individuals are different though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal