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30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews
Keeping in touch with your customers creates trust. Even something as basic as responding to their reviews and comments can make them feel valued.
As you may expect, customers who feel this way are happy to invest more money with a business.
Source: Statuslabs
Online Product Reviews About A Product Can Amplify Its Conversion Rate By More Than 270%
User review statistics reveal the purchase likelihood for a product with 5 reviews is 270 percent higher than the very same product without reviews.
Source: Spiegel Research Center
91% Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review statistics position clients' reviews as the most reliable source of recommendations. Online reviews generally carry the same weight as recommendations from loved ones.
Source: Brightlocal
70% Of Consumers Prefer To Learn About A Business By Means Of Reviews And Posts, Rather Than Advertisements
Ads are all well and good, however it's worth attempting a different approach too. Reviews are without a doubt the very best way to find the truth about a product or service.
Source: Statuslabs
53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of client reviews stay without a reply. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
Customer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples opinions before they ever trust what the manufacturer states. The reason, producers' descriptions are basically ads.
Source: Martech Zone
A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Income
Businesses that treat consumers well generally flourish, review sites help make sure of that.
Source: Statuslabs
72 Percent Of Customers Will Not Take Action Unless They Read Some Reviews
No matter how eye-catching your marketing is, you still need client reviews. There is no other way around it. Customers are still happy to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
The Typical Review Length Has Become 65% Much Shorter Since 2010
Currently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of a twitter tweet.
Source: Review Trackers
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Consumers
24% of US shoppers consider reviews as 'very influential'.
To illustrate the significance of online reviews and ratings, did you understand that 81 percent of consumers will pay more for a product with reviews and those same customers are also going to accept slower shipping times for such products.
Source: Turntonetworks
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59percent of all travelers report that they check out reviews 'constantly' or 'extremely frequently'.
Source: Trust You
86% Of Consumers Would Think About Writing A Review For A Business
Your consumers are your most important resource, and it's not only because of the cash they invest at your business. They will be willing to share it if you give them a great experience.
Source: Brightlocal
61 Percent Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars
Overall 2 out of 3 businesses have great and exceptional scores. Just 5% of companies have a rating listed below 3 stars.
Source: Brightlocal