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A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat customers well typically prosper, review websites help ensure of that.
Source: Statuslabs
98 Percent Of Yelp's Browsers Bought From A Business They Found On The Website
Typically, 142 million customers visit Yelp every month. This is as great a time as any if you haven't claimed your totally free Yelp business page.
Source: RevLocal
If They Were Asked, 77% Of Consumers Would Certainly Submit A Review
More than a 35% would post a review to notify others about their consumer encounter and 24% would certainly direct their review to the company itself.
Over a 26% would want to post a review to assist other people with their choice making process.
Source: Podium
95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they read reviews 'always' or 'extremely frequently'.
Source: Trust You
63.6% Of Customers Visit Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review statistics show the basic appeal of a website can only go so far.
Source: Review Trackers
Consumers Could Invest 31% More With A Business That Has Excellent Reviews
Focus on this fact. The better other users describe your product or service, the more cash you can charge and consumer review statistics show us precisely just how much more.
Source: Martech Zone
89% Of Clients Browse A Businesses Replies To Reviews
Not only do a lot of shoppers read the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
American Consumers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on various elements of the shopping experience when people read reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA consumers.
Source: Statista
Most Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends show individuals prefer to comment if they had a positive experience, rather than a negative or mediocre one.
Source: Brightlocal
89% Of Consumers Choose To Read Reviews Using Their Mobile Devices
Be it through an app or a mobile browser, people choose to read reviews on their mobile phones.
Source: Statista
Positive Reviews Motivate 68% Of Customers To Choose A Local Business
Considering that the large majority of consumers read reviews, you would want yours to be appealing to brand-new clients, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
30% Of Clients Feel Comfortable With A Company Which Answers Online Reviews
Staying connected with your clients creates trust. Even something as basic as responding to their reviews and comments can make them feel appreciated.
As you might expect, customers who feel this way are happy to spend more cash with a company.
Source: Statuslabs
Google Represents 57.5% Of All Reviews Across The World
Google is in the lead here, followed by Facebook as a remote second.
Here are the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Too
We already discussed the positive and negative reviews and their result on customers. However, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are favorable. Consumers expect to see some negative reviews.
Source: Capterra
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of companies doubt the integrity of online reviews. However, they realize the enormous effect user scores have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.
Source: Career Arc