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91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family
Online review statistics position clients' reviews as the most reliable source of recommendations. Online reviews typically carry the exact same weight as guidance from family and friends.
Source: Brightlocal
53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats prove that 63% of customer reviews stay without a response. That's regrettable, since those companies are losing customers that way.
Source: Review Trackers
If They Were Asked, 77% Of Clients Would Undoubtedly Post A Review
More than a 35% would post a review to notify others about their client encounter and 24% would likely direct their review to the company itself.
Over a 26% would want to post a review to assist other people with their choice making process.
Source: Podium
74% Of Regional Businesses Have At A Minimum, One Google Review
A single review is far from adequate to improve your website's SERP ranking.
Looking at online ratings stats, we discovered that a business needs to have an average of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
89% Of Customers Review A Businesses Replies To Reviews
Not only do the majority of consumers check out the review replies, 30% of them value them highly. Nearly 96% read the feedback to their own reviews.
Source: Brightlocal
Customer Reviews On Products Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, makers' descriptions are generally ads.
Source: Martech Zone
Favorable Reviews Motivate 68 Percent Of Consumers To Choose A Local Business
Because the large bulk of consumers check out reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Generally, 142 million customers go to Yelp monthly. This is as excellent a time as any if you haven't declared your free Yelp business page.
Source: RevLocal
95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services
Leisure and business tourists alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
83% Of All Young Clients Were Invited To Post A Review Recently
Of those invited, 80% of customers did post a review. Overall, companies have actually asked 66% of all clients to give a review on their business.
Source: Brightlocal
53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.
Today's consumers are smart and want the very best bang for their buck. It's no surprise that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
Online Product Reviews About A Product Can Boost Its Conversion Rate By More Than 270%
User review stats show the purchase probability for an item with 5 reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center
The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010
Presently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is typical to that of a twitter tweet.
Source: Review Trackers
61% Of Local Businesses Have An Average Rating Of 4 To 5 Stars
Typically two thirds of companies have great and outstanding scores. Only 5% of businesses have a score listed below three stars.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization
The star score is the first thing customers see. Still, users take note of other aspects as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of US customers.
Source: Statista