Clients Could Spend 31% More With A Business That Has Excellent Reviews

Take note of this statistic. The more detailed other users explain your product or service, the more cash you can charge and customer review statistics reveal to us precisely how much more.

Source: Martech Zone

Majority Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Ranking

This stat is among lots of that illustrate the significance of online ratings. Now that news of client fulfillment travels this fast, keeping your clients happy is more important than ever.

57% of consumers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked only for businesses with an ideal five star ranking.

Source: Brightlocal

60% Of Consumers Refer To Blog And Social Media Reviews On Their Mobile Phones Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be influenced than women.

Reviews and score statistics reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

Software Application Reviews Impact Over 98 Percent Of All Purchasers

18% of software buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

If A Business Makes An Effort To Fix Problems Quickly And Efficiently, 95% Of Disappointed Customers Will Return To A Business

Customers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

72 Percent Of Customers Will Not Take Action Unless They Check Out Some Reviews

No matter how appealing your marketing is, you still need customer reviews. There is no way around it. Customers are still going to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

Google Accounts For 57.5% Of All Reviews Around The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

The Majority Of Best-selling Items Have An Average Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to customer rating stats, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management stats show a business's reputation doesn't affect just the consumers. Potential employees likewise look at rankings and read reviews.

Source: Deloitte

53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews stay without a response. That's too bad, since those companies are losing consumers that way.

Source: Review Trackers

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Also

We already discussed the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to select a doctor or an attorney.

Young people (age 18-35) are much more inclined to employ a professional based on online reviews. Only 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

61 Percent Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Generally 2 out of 3 companies have great and outstanding ratings. Just 5% of businesses have a score below three stars.

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Only 6% Of Consumers Do Not Rely On Client Reviews At All

According to client review data, a tremendous 19 percent of consumers always rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Clients

24% of US buyers consider reviews as 'extremely influential'.

To highlight the importance of online reviews and rankings, did you understand that 81% of customers will pay more for a product with reviews and those exact same consumers are also going to accept slower shipping times for such products.

Source: Turntonetworks

67% Of Customers Suggest Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When customers need to choose a solution provider, reviews have a massive effect on their decision.

Source: DemandGenReport

Buyers Checking Out Reviews On A Mobile Device Are 127 Percent Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. Purchasing decisions are made rapidly.

Online reviews are certainly convincing, yet marketers have not necessarily come to value the power of them.

Source: Martech Zone