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Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Clients
24% of US shoppers consider reviews as 'extremely influential'.
To highlight the value of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those very same clients are also ready to accept slower shipping times for such products.
Source: Turntonetworks
Only 6% Of Customers Do Not Trust Customer Reviews At All
According to customer review data, a tremendous 19 percent of consumers constantly rely on online reviews and never a purchase without checking out reviews initially.
Source: Statista
Google Accounts For 57.5 Percent Of All Reviews Throughout The World
As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
67% Of Customers Claim Reviews Are A "Very Important" Factor When Selecting A Service Provider
Reviews have a massive impact on their decision when consumers have to pick a service provider.
Source: DemandGenReport
63.6 Percent Of Customers Check Out Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
These online review stats show the basic appeal of a site can only go so far when it comes to trust.
Source: Review Trackers
95% Of Unsatisfied Customers Will Return To A Company If A Company Makes An Effort To Solve Problems Rapidly And Efficiently
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
If They Were Asked, 77% Of Clients Would Certainly Leave A Review
More than a 35% would post a review to advise others about their customer encounter and 24% would certainly direct their review to the business itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium
89% Of Clients Read A Businesses Responses To Reviews
Not only do a lot of individuals check out the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Negative Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review statistics, people devote more than 5 times as long on a website when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to buy a brand-new automobile and there are several models which fit your requirements. How do you select the very best one for you? Well, you read the reviews.
With the help of other people, you quickly select a model that works for you. That's how favorable reviews transform consumers into customers.
Source: Consumer Affairs