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95% Of Unhappy Customers Will Return To A Business If A Business Manages To Fix Issues Quickly And Efficiently
Customers don't expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Reviews Posted On Twitter Can Help Increase Online Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website
Typically, 142 million customers visit Yelp every month. This is as excellent a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally two-thirds of businesses have outstanding and good scores. Only 5% of businesses have a score below 3 stars.
Source: Brightlocal
Just 44% Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competition that aren't making the most of their listing.
While business listings on the major review platforms are free, a remarkably low number of companies actually make use of them.
Although we now know why consumer reviews are so powerful, many businesses obviously do not.
Source: LsaInsider
89% Of Clients Browse A Companies Reactions To Reviews
Not only do a lot of consumers check out the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.
Source: Brightlocal
74% Of Local Businesses Have At A Minimum, One Google Review
One review is far from sufficient to enhance your website's SERP ranking.
Taking a look at online rankings statistics, we found out that a company needs to have an average of 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, however they consider their number and recency also.
The share of consumers, who take note of the number of reviews is presently at 46%.
Source: Brightlocal
Unfavorable Reviews Can Improve Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a website when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Google Accounts For 57.5% Of All Reviews World Wide
Google is the clear winner as far as circulation goes, however they are not the only ones in the game.
These the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review stats reveal user-generated material can do wonders in regards to conversions.
A single review can have a substantial effect on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can supply an astonishing 44 percent increase.
Source: RevLocal
83% Of All Younger People Were Asked To Leave A Review Recently
Of those invited, 80% of clients did give a review. In general, companies have asked 66% of all clients to leave a review on their company.
Source: Brightlocal
72 Percent Of Consumers Won't Take Action Before They Check Out Some Reviews
Irrespective of how captivating your marketing is, you still require consumer reviews. There is no way around it. Customers are still happy to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
70% Of Consumers Prefer To Discover A Business Through Articles And Reviews, Instead Of Advertisements
Advertisements are all well and good, but it's worth attempting a different approach also. Reviews are without a doubt the very best method to discover the truth about a product or service.
Source: Statuslabs