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More Than Half Of Shoppers Aged 25 To 34 Submitted Reviews
According to Statista, the younger generations are apparently the more opinionated ones.
Source: Statista
Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270 Percent
User review statistics reveal the purchase likelihood for an item with five reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
95% Of Dissatisfied Clients Will Return To A Business If A Company Takes Care Of Problems Quickly And Efficiently
Consumers don't expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of businesses really utilize them.
Although we now understand why customer reviews are so powerful, the majority of businesses obviously don't.
Source: LsaInsider
64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who read client reviews, agree that it increases their purchasing confidence.
Businesses utilize the reviews to improve their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
A Lot Of Local Companies Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a vendor. Online review trends reveal people choose to comment if they had a favorable experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
91 Percent Of Millennials Depend On Online Reviews As Much As Family And Friends
Online review stats put consumers' reviews as the most trustworthy source of recommendations. Online reviews normally bring the exact same weight as recommendations from family and friends.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
Over half of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to select a legal representative or a physician.
Young people (age 18-35) are much more likely to employ a professional based on online reviews. Just 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
98% Of Yelp's Website Visitors Bought From A Business They Found On The Website
Generally, 142 million consumers go to Yelp monthly. This is as excellent a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
Negative Reviews Can Boost Conversion By Up To 85 Percent
It sounds insane, but negative reviews can be a positive force for users to devote more time on your site. According to online review statistics, individuals spend more than five times as long on a site when they check out negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
The Average Review Word Count Has Actually Become 65% Much Shorter Since 2010
Nowadays reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of a tweet.
Source: Review Trackers
49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Factor In Their Buying Decision
Customers value not only the quality or nature of the reviews, however they consider their quantity and recency also.
The share of customers, who take note of the variety of reviews is currently at 46%.
Source: Brightlocal
89% Of Clients Choose To Read Reviews Using Their Mobile Devices
Be it through an app or a mobile web browser, consumers choose to read reviews on their smart phones.
Source: Statista
72 Percent Of Consumers Won't Take Action Before They Read Some Reviews
Regardless of how eye-catching your marketing is, you still require customer reviews. There is no other way around it. Customers are still willing to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
A Solitary Business Review Can Raise Its Conversions By 10%
Online review statistics reveal user-generated material can do wonders in terms of conversions.
A single review can have an enormous influence on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44 percent increase.
Source: RevLocal
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of United States Customers
24% of US shoppers consider reviews as 'extremely influential'.
To show the importance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those exact same consumers are likewise going to accept slower shipping times for such items.
Source: Turntonetworks