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53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review stats prove that 63% of consumer reviews go on without a response. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
70% Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people check out many more reviews to get an idea of how the business is really doing. Don't depend on that statistic alone.
Source: Brightlocal
67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider
When customers need to pick a solution provider, reviews have an enormous impact on their decision.
Source: DemandGenReport
Fifty Percent Of All Millennial's "Always" Read Online Reviews For Businesses
Younger people understand the value of being informed. User-generated content has an unassailable influence on customers.
They will realize what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are different though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
15 Percent Of Customers Don't Trust Businesses With No Online Reviews
No trust means no interactions. 15% of prospective consumers will not even consider doing business with a company they can't discover opinions about.
Source: Statuslabs
Consumer Reviews On Products Are Trusted Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the manufacturer says. The reason, producers' descriptions are essentially ads.
Source: Martech Zone
Only 44% Of Local Businesses Have Claimed Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are free, a remarkably low number of businesses really utilize them.
Although we now know why consumer reviews are so powerful, most businesses apparently don't.
Source: LsaInsider
The Majority Of Best-selling Products Have An Average Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating statistics, conversion rates begin to decrease as scores rise above 4.7.
Source: Spiegel Research Center
89% Of Clients Choose To Read Reviews On Their Mobile Phones
Be it by means of an app or a mobile browser, people today prefer to read reviews on their smart phones.
Source: Statista
60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping
In-store purchasing is affected substantially by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and score data reveal individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
83% Of All Younger Customers Were Asked To Submit A Review Recently
Of those invited, 80% of clients did post a review. Overall, companies have actually asked 66% of all consumers to leave a review on their company.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose a medical professional or a lawyer.
Younger people (age 18-35) are a lot more likely to hire a professional based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
90% Of Users Need Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what people state about first impressions?
Users get their impression of your businesses through reviews. Typically through less than 10 of them.
Think about asking your visitors to compose one if you don't have reviews on your site.
Source: Martech Zone