USA Consumers View "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on various elements of the shopping experience when individuals check out reviews. But according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of USA customers.

Source: Statista

82% Of Consumers Go To Review Sites Since They Wish To Acquire A Service Or A Product And Wish To Get The Truth About Business Services And Products.

Review websites are places that people go to get the facts about a business, service or item . Since they have actually already formed a purchase decision, users come. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

63.6% Of Customers Visit Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats show the general popularity of a site can just go so far.

Source: Review Trackers

95% Of Disappointed Customers Will Go Back To A Business If A Business Takes Care Of Issues Quickly And Efficiently

Clients do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

83% Of All Younger Consumers Were Invited To Submit A Review Recently

Of those invited, 80% of clients did submit a review. In general, companies have actually asked 66% of all customers to give a review on their company.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Consumers

24% of US shoppers consider reviews as 'extremely influential'.

To illustrate the value of online reviews and rankings, did you know that 81% of customers will pay more for an item with reviews and those exact same customers are likewise willing to accept slower shipping times for such items.

Source: Turntonetworks

88% Of Executives Judge Reputation Risk As A Leading Business Problem

Reputation management stats show a business's reputation does not impact just the customers. Prospective employees also look at scores and take a look at reviews.

Source: Deloitte

71% Of Millennials Browse Consumer Reviews Of Professional Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews stats, 59% used online reviews to pick a physician or a legal representative.

Young people (age 18-35) are a lot more inclined to employ a professional based upon online reviews. Only 19% of millennials will consider employing an attorney without any.

Source: Thomson Reuters

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who read customer reviews, agree that it increases their purchasing confidence.

Organizations use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

More Than Half Of Consumers Aged 25 To 34 Wrote Reviews

According to Statista, the more youthful generations are unsurprisingly the more opinionated ones.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Around The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

67% Of Consumers Suggest Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider

Reviews have a huge impact on their decision when consumers have to select a solution provider.

Source: DemandGenReport

Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to purchase a new car and there are a number of models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.

With the help of other customers, you quickly choose a model that works for you. That's how positive reviews transform customers into customers.

Source: Consumer Affairs

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a surprisingly low number of companies really make use of them.

Although we now understand why customer reviews are so effective, the majority of businesses obviously do not.

Source: LsaInsider

74 Percent Of Local Companies Have At Least One Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Looking at online rankings data, we learnt that a company requires to have an average of 40 reviews before customers "Award" it with a star.

Source: Brightlocal