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83% Of All Younger Consumers Were Invited To Leave A Review Recently
Of those asked, 80% of consumers did leave a review. In general, companies have actually asked 66% of all consumers to leave a review on their company.
Source: Brightlocal
77% Of Clients Don't Trust Reviews That Are Older Than 3 Months
Customers don't care how good your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
61% Of Local Businesses Have An Average Ranking Of 4 To 5 Stars
Overall two thirds of businesses have excellent and good scores. Just 5% of companies have a rating listed below three stars.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Expert Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick a lawyer or a doctor.
Young people (age 18-35) are much more inclined to work with an expert based on online reviews. Just 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
If A Business Makes An Effort To Solve Issues Quickly And Effectively, 95% Of Disappointed Customers Will Return To A Company
Clients do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
49 Percent Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Buying Decision
Customers value not only the quality or nature of the reviews, however they consider their number and recency as well.
The share of customers, who pay attention to the number of reviews is presently at 46 percent.
Source: Brightlocal
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
These online review stats show the basic popularity of a website can just go so far when it comes to trust.
Source: Review Trackers
Software Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software buyers consider reviews to be a vital factor in the purchase procedure. Software reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
70% Of Consumers Prefer To Learn About A Business Via Articles And Reviews, Rather Than Ads
Ads are all well and good, but it deserves trying a different approach as well. Reviews are without a doubt the very best method to discover the truth about a product or service.
Source: Statuslabs
74% Of Regional Companies Have At Least 1 Google Review
One review is far from enough to enhance your site's SERP ranking.
Looking at online rankings statistics, we found out that a business requires to have approximately 40 reviews before people "Award" it with a star.
Source: Brightlocal