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95% Of Unsatisfied Customers Will Go Back To A Business If A Business Manages To Solve Problems Rapidly And Effectively
Clients don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there is absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
70% Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business
4 reviews may be too few. The majority of people check out much more reviews to get a better idea of how business is actually doing. Do not depend on that fact alone.
Source: Brightlocal
67% Of Customers Claim That Reviews Are A "Very Important" Factor When Selecting A Solution Provider
Reviews have a huge impact on their decision when consumers have to pick a service provider.
Source: DemandGenReport
Google Accounts For 57.5 Percent Of All Reviews Worldwide
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
The Average Review Length Has Become 65% Much Shorter Since 2010
As of late reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of tweet from twitter.
Source: Review Trackers
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews data, 59% utilized online reviews to select a medical professional or an attorney.
Young people (age 18-35) are a lot more likely to hire a professional based upon online reviews. Only 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters
Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to purchase a brand-new vehicle and there are numerous models which fit your criteria. How do you select the best one for you? Well, you read online reviews.
With the help of other people, you quickly select one that works for you. That's how positive reviews transform consumers into clients.
Source: Consumer Affairs
Customer Reviews On Items Are Trusted Practically 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the producer says. The reason, makers' descriptions are basically advertisements.
Source: Martech Zone
77% Of Clients Would Most Likely Leave A Review If They Were Asked
More than a 35% would do it to advise others about their consumer encounter and 24% would most likely direct their review to the company itself.
Over a 26% would be willing to give a review to assist other individuals with their choice making process.
Source: Podium
53% Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.
Today's consumers are wary and desire the very best bang for their dollar. It's no surprise that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
Favorable Reviews Encourage 68% Of Customers To Choose Local Businesses
Because the huge majority of consumers read reviews, you would want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is currently the most popular social network which can likewise affect our purchasing preferences.
According to social media reviews data, Facebook impacts over half of users' purchase decisions.
Facebook reviews stats reveal that 4 out of five users are more likely to trust a local business if it has positive reviews.
Source: RevLocal