If They Were Asked, 77% Of Customers Would Likely Leave A Review

More than a 35% would submit a review to notify others about their client experience and 24% would undoubtedly direct their review to the company itself.

Over a 26% would want to give a review to help other individuals with their decision making process.

Source: Podium

89% Of Consumers Like To Read Reviews On Their Smart Devices

Be it through an app or a mobile web browser, consumers prefer to read reviews on their mobile devices.

Source: Statista

Only 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56% of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses actually utilize them.

Although we now know why client reviews are so powerful, many businesses apparently don't.

Source: LsaInsider

American Shoppers Regard "Product Performance" To Be The Most Useful Info In Product Reviews

They focus on various aspects of the shopping experience when individuals check out reviews. But according to online review statistics, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US customers.

Source: Statista

70 Percent Of Customers Prefer To Find Out About A Business By Means Of Reviews And Articles, Instead Of Advertisements

Ads are all well and good, however it's worth attempting a different approach also. Reviews are by far the very best way to discover the truth about a product or service.

Source: Statuslabs

53% Of Americans Consider Item Reviews And Scores As The Most Vital Part Of Online Shopping.

Today's shoppers are wary and want the best bang for their dollar. It's no surprise that they consider checking out reviews as a big part of the buying decision.

Source: Statista

88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more effective than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies question the integrity of online reviews. However, they recognize the huge impact user rankings have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

71% Of Millennials Browse Consumer Reviews Of Expert Services

Over half of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a doctor or a legal representative.

Younger people (age 18-35) are much more likely to employ an expert based on online reviews. Just 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

95% Of Unhappy Consumers Will Return To A Company If A Business Deals With Issues Rapidly And Effectively

Consumers don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there is absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

73 Percent Of Consumers Think Written Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't pleased with scores alone.

Client reviews make the stats appear more authentic which is what the would-be customers are trying to find. Nearly a 3rd of customers state written reviews are the only function that makes them think the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

89% Of Customers Review A Companies Feedback To Reviews

Not only do a lot of customers check out the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who check out consumer reviews, agree that it increases their purchasing confidence.

Organizations use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

91 Percent Of Millennials Depend On Online Reviews As Much As Friends And Family

Online review statistics place consumers' reviews as the most credible source of suggestions. Online reviews typically carry the same weight as suggestions from friends and family.

Source: Brightlocal

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the positive and negative reviews and their result on consumers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. People anticipate to see some unfavorable reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star rating is the first thing consumers see. Still, users take notice of other factors also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of United States customers.

Source: Statista

Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions

Facebook is currently the most popular social media which can likewise influence our buying preferences.

According to social media reviews stats, Facebook impacts more than half of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics reveal that four out of 5 users are likely to trust a local business.

Source: RevLocal