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Customers Might Spend 31 Percent More With A Business That Has Excellent Reviews
Take note of this statistic. The more detailed other users describe your service or product, the more cash you can charge and customer review statistics reveal to us exactly how much more.
Source: Martech Zone
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review stats reveal user-generated material can do wonders in regards to conversions.
A single review can have an enormous effect on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can offer an astonishing 44 percent boost.
Source: RevLocal
89% Of Consumers Choose To Read Reviews Using Their Smartphones
Be it through an app or a mobile web browser, people prefer to read reviews on their phones.
Source: Statista
If A Company Takes Care Of Problems Quickly And Efficiently, 95% Of Unsatisfied Customers Will Go Back To A Business
Consumers don't expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Consumer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are generally ads.
Source: Martech Zone
70 Percent Of Consumers Choose To Find Out About A Business Through Reviews And Articles, Instead Of Advertisements
Ads are all well and good, but it deserves trying a different approach as well. Reviews are by far the best method to find the truth about a product or service.
Source: Statuslabs
67% Of Customers Claim Reviews Are A "Very Important" Factor When Choosing A Solution Provider
Reviews have an enormous effect on their decision when clients have to select a solution provider.
Source: DemandGenReport
Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack
Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews
Staying connected with your consumers builds their trust. Even something as basic as reacting to their reviews and comments can make them feel appreciated.
As you might expect, clients who feel this way are ready to invest more money with a company.
Source: Statuslabs
98 Percent Of Yelp's Visitors Bought From A Business They Discovered On The Site
Generally, 142 million consumers visit Yelp monthly. This is as great a time as any if you have not claimed your free Yelp business page.
Source: RevLocal
49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Buying Decision
Customers value not just the quality or nature of the reviews, however they consider their quantity and recency also.
The share of customers, who take notice of the number of reviews is currently at 46%.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'always' or 'extremely often'.
Source: Trust You
More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70%
One negative review is enough for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.
Of course, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family
Online review stats put consumers' reviews as the most trustworthy source of suggestions. Online reviews typically carry the same weight as recommendations from loved ones.
Source: Brightlocal
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz