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Reviews Shared On Twitter Can Boost Online Sales By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
If They Were Asked, 77% Of Consumers Would Post A Review
More than a 35% would leave a review to advise others about their customer experience and 24% would definitely direct their review to the company itself.
Over a 26% would be willing to post a review to assist other people with their choice making process.
Source: Podium
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
30% Of Consumers Feel Favorable To A Company Which Responds To Online Reviews
Communicating with your customers builds their trust. Even something as basic as reacting to their comments and reviews can make them feel appreciated.
As you may expect, clients who feel this way are happy to invest more cash with a business.
Source: Statuslabs
Customers Could Spend 31 Percent More With A Business That Has Excellent Reviews
Pay attention to this statistic. The better other users describe your service or product, the more money you can charge and consumer review stats show us exactly how much more.
Source: Martech Zone
When Purchasing Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Prominent Factor
Statistics reveal that reviews were more helpful than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Google Represents 57.5% Of All Reviews Across The Globe
Google is in the lead here, followed by Facebook as a far-off second.
Here's the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
If A Company Handles Issues Quickly And Effectively, 95% Of Disappointed Customers Will Go Back To A Company
Customers don't expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
15% Of People Do Not Trust Businesses Without Any Online Reviews
No trust suggests no interactions. 15% of possible consumers will not even think about doing business with a business they can't discover viewpoints about.
Source: Statuslabs
Users Reading Reviews On A Mobile Device Are 127 Percent Most Likely To Purchase Than Desktop Users
Mobile users choose to get things done much faster. Therefore, buying choices are made quickly.
Online reviews are obviously convincing, yet online marketers haven't necessarily come to appreciate the power of them.
Source: Martech Zone
83 Percent Of Customers Do Not Rely On Advertising
The standard channels to reach customers aren't as influential as they used to be. A lot of users who no longer trust ads select to take note of customers' suggestions online.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Professional Services
Over half of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a lawyer or a doctor.
Younger people (age 18-35) are much more likely to employ an expert based on online reviews. Just 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
89% Of Shoppers Want To Read Reviews Using Their Smartphones
Be it via an app or a mobile web browser, consumers choose to read reviews on their mobile devices.
Source: Statista
53% Of Americans Consider Product Reviews And Scores As The Most Essential Part Of Online Shopping.
Today's shoppers are smart and desire the best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
Reviews Are The 3rd Most Influential Ranking Element For Google's Local 3 Pack
Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz