53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of consumer reviews go on without a reaction. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Clients

24% of US consumers consider reviews as 'extremely influential'.

To highlight the value of online reviews and ratings, did you know that 81 percent of customers will pay more for a product with reviews and those very same consumers are likewise willing to accept slower shipping times for such products.

Source: Turntonetworks

Unfavorable Reviews Can Increase Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your site. According to online review data, individuals spend more than five times as long on a website when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

77% Of Buyers Do Not Rely On Reviews That Are Older Than Three Months

Customers don't care how good your product or service was in the past. Due to the fact that they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses need to be constantly asking for reviews.

Source: Statuslabs

Software Application Reviews Impact Over 98% Of All Purchasers

18 percent of software application buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

73 Percent Of Consumers Believe Written Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't satisfied with ratings alone.

Client reviews make the statistics appear more authentic which is what the prospective consumers are looking for. Nearly a 3rd of customers say written reviews are the only feature that makes them think the sites' reviews are beneficial and relevant.

Source: Fan and Fuel

A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Income

Businesses that treat customers honorably typically succeed, review sites help ensure of that.

Source: Statuslabs

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats suggest a company's reputation doesn't impact just the clients. Potential employees also take a look at scores and take a look at reviews.

Source: Deloitte

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Essential Part Of Online Shopping.

Today's consumers are wary and want the best bang for their buck. It's not surprising that that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

Many Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, rather than a mediocre or negative one.

Source: Brightlocal

Just 44 Percent Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of companies in fact use them.

Although we now know why customer reviews are so powerful, most businesses obviously do not.

Source: LsaInsider

Online Product Reviews About An Item Can Amplify Its Conversion Rate By More Than 270 Percent

User review statistics show the purchase likelihood for an item with 5 reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies question the integrity of online reviews. However, they understand the enormous effect user rankings have on their business. Unfavorable customer or employee reviews can influence 90% of job seekers.

Source: Career Arc

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of customers who read client reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

74% Of Local Companies Have At Least One Google Review

A single review is far from adequate to improve your site's SERP ranking.

Taking a look at online rankings data, we discovered that a business needs to have a minimum of 40 reviews before visitors "Award" it with a star.

Source: Brightlocal

83% Of Customers Do Not Trust Advertising

The standard channels to reach consumers aren't as influential as they used to be. A lot of users who no longer trust advertisements select to take note of customers' recommendations online.

Source: Statuslabs