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91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies question the integrity of online reviews. Nonetheless, they recognize the enormous effect user rankings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Google Accounts For 57.5% Of All Reviews All Over The World
Google is in the lead here, followed by Facebook as a far-off second.
These the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
15% Of Customers Don't Trust Businesses Without Online Reviews
No trust means no interactions. 15% of potential clients won't even think about doing business with a business they can't discover opinions about.
Source: Statuslabs
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To highlight the importance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for a product with reviews and those same clients are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks
53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats prove that 63% of consumer reviews stay without a reaction. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70%
One negative review suffices for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Just 6% Of Consumers Do Not Rely On Consumer Reviews At All
According to client review stats, a whopping 19 percent of consumers always trust online reviews and never ever a purchase without checking out reviews initially.
Source: Statista
30% Of Clients Feel Favorable To A Company Which Reacts To Online Reviews
Staying connected with your consumers establishes trust. Even something as basic as reacting to their reviews and remarks can make them feel appreciated.
As you might expect, clients who feel this way are happy to spend more cash with a business.
Source: Statuslabs
91 Percent Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review stats place customers' reviews as the most reliable source of recommendations. Online reviews usually bring the very same weight as advice from loved ones.
Source: Brightlocal
95% Of Unsatisfied Customers Will Go Back To A Business If A Company Deals With Issues Rapidly And Effectively
Clients don't anticipate you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
70% Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. Most people check out many more reviews to get a clear view of how business is actually doing. Don't depend on that figure alone.
Source: Brightlocal
72% Of Consumers Will Not Take Action Unless They Read Some Reviews
No matter how appealing your marketing is, you still need customer reviews. There is no way around it. Consumers are still going to hear you out, however they trust other people more.
Source: My Testimonial Engine
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to pick a lawyer or a medical professional.
Young people (age 18-35) are even more likely to work with a professional based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters