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15% Of Users Do Not Trust Businesses Without Having Online Reviews
No trust indicates no interactions. 15 percent of prospective customers will not even think about doing business with a business they can't discover opinions about.
Source: Statuslabs
If A Business Handles Problems Quickly And Effectively, 95% Of Unhappy Customers Will Go Back To A Company
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Customers Could Invest 31% More With A Business That Has Excellent Reviews
Focus on this statistic. The more detailed other users describe your services or product, the more cash you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
89% Of Shoppers Want To Read Reviews On Their Smart Devices
Be it through an app or a mobile internet browser, people today choose to read reviews on their mobile devices.
Source: Statista
70% Of Consumers Choose To Discover A Business Via Articles And Reviews, Rather Than Advertisements
Advertisements are all well and good, however it deserves trying a different approach too. Reviews are without a doubt the best method to discover the truth about a service or product.
Source: Statuslabs
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of USA Consumers
24% of US consumers consider reviews as 'very influential'.
To show the significance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for a product with reviews and those exact same clients are also going to accept slower shipping times for such items.
Source: Turntonetworks
30% Of Customers Feel Comfortable With A Business Which Responds To Online Reviews
Staying connected with your clients establishes trust. Even something as basic as reacting to their remarks and reviews can make them feel appreciated.
As you might expect, clients who feel this way are going to invest more money with a business.
Source: Statuslabs
73% Of Customers Believe Client Reviews Are More Vital Than Star And Number Rankings
Online review stats make it clear individuals aren't satisfied with ratings alone.
Client reviews make the statistics appear more authentic which is what the prospective clients are trying to find. Practically a third of customers say composed reviews are the only feature that makes them think the sites' reviews are beneficial and relevant.
Source: Fan and Fuel
A One Star Increase In Score Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat customers well usually prosper, review sites help make sure of that.
Source: Statuslabs
If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More
We already touched upon the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. People expect to see some unfavorable reviews.
Source: Capterra
70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people read many more reviews to get a better idea of how the business is really doing. Don't depend upon that figure alone.
Source: Brightlocal