53% Of Consumers Expect Companies To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of customer reviews remain without a reply. That's too bad, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

Customer Reviews On Items Are Trusted Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, makers' descriptions are basically advertisements.

Source: Martech Zone

74 Percent Of Local Companies Have At A Minimum, 1 Google Review

A single review is far from adequate to enhance your site's SERP ranking.

Looking at online ratings data, we learnt that a business requires to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

89% Of Clients Review A Companies Feedback To Reviews

Not only do most clients read the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

95% Of Disappointed Customers Will Go Back To A Business If A Company Takes Care Of Issues Rapidly And Effectively

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

82% Of Customers Check Out Review Websites Since They Want To Purchase An Item Or A Service And Want To Get The Facts About Business Product Or Services.

Review websites are locations that people go to get the truth about a service, business or product . Users come because they have actually currently formed a buying decision. The bulk of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

Only 6% Of Customers Do Not Trust Client Reviews At All

According to customer review data, a massive 19% of customers always trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista

Software Application Reviews Impact Over 98% Of All Purchasers

18% of software application purchasers consider reviews to be an essential factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

70 Percent Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out many more reviews to get an idea of how the business is in fact doing. Do not depend upon that figure alone.

Source: Brightlocal

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the money they spend at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

98% Of Yelp's Visitors Bought From A Business They Found On The Site

Normally, 142 million consumers check out Yelp on a monthly basis. This is as great a time as any if you have not declared your complimentary Yelp business page.

Source: RevLocal

72 Percent Of Clients Will Not Take Action Before They Check Out Some Reviews

Regardless of how eye-catching your marketing is, you still need customer reviews. There is no other way around it. Consumers are still ready to hear you out, but they rely on other people more.

Source: My Testimonial Engine

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the positive and negative reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. People expect to see some negative reviews.

Source: Capterra

30% Of Consumers Feel Positive About A Business Which Answers Online Reviews

Staying connected with your customers develops trust. Even something as basic as reacting to their reviews and comments can make them feel valued.

As you might expect, customers who feel this way are more willing to spend more cash with a company.

Source: Statuslabs

89% Of Consumers Choose To Read Reviews Using Their Mobile Devices

Be it through an app or a mobile internet browser, consumers prefer to read reviews on their phones.

Source: Statista