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If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Use A Company
This stat is one of numerous that show the significance of online rankings. Now that news of customer satisfaction travels this quick, keeping your customers delighted is more crucial than ever.
57% of customers have looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
11% looked just for businesses with an ideal five star score.
Source: Brightlocal
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
89% Of Clients Choose To Read Reviews Using Their Mobile Phones
Be it through an app or a mobile browser, consumers prefer to read reviews on their smart phones.
Source: Statista
77% Of Clients Would Undoubtedly Give A Review If They Were Asked
More than a 35% would post a review to advise others about their customer experience and 24% would definitely direct their review to the business itself.
Over a 26% would be willing to leave a review to help other individuals with their choice making process.
Source: Podium
Reviews Shared On Twitter Can Help Grow Revenues By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
The Average Review Length Has Gotten 65% Shorter Since 2010
Lately reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.
Source: Review Trackers
88% Of Americans Revealed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics
Statistics reveal that reviews were more effective than Television advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
83% Of All Younger Consumers Were Invited To Leave A Review Recently
Of those asked, 80% of clients did submit a review. Overall, companies have actually asked 66% of all clients to give a review on their business.
Source: Brightlocal
70 Percent Of Consumers Choose To Find Out About A Business Via Reviews And Posts, Instead Of Ads
Ads are all well and good, however it deserves attempting a different approach also. Reviews are by far the best method to find the truth about a product or service.
Source: Statuslabs
61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Generally two thirds of companies have great and exceptional scores. Just 5% of companies have a rating below 3 stars.
Source: Brightlocal
Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions
Facebook is currently the most popular social media which can also influence our buying decisions.
According to social reviews stats, Facebook affects over half of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics reveal that 4 out of five users are more likely to rely on a local business.
Source: RevLocal
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review stats place consumers' reviews as the most reliable source of recommendations. Online reviews normally carry the very same weight as advice from friends and family.
Source: Brightlocal
15 Percent Of Consumers Don't Trust Businesses With No Online Reviews
No trust suggests no interactions. 15 percent of potential clients won't even consider doing business with a business they can't find opinions about.
Source: Statuslabs
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they check out reviews 'constantly' or 'very frequently'.
Source: Trust You