95% Of Unsatisfied Customers Will Return To A Company If A Business Makes An Effort To Solve Problems Quickly And Effectively

Customers do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there's absolutely nothing else a company can do to resolve an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US buyers consider reviews as 'exceptionally influential'.

To show the significance of online reviews and ratings, did you know that 81% of consumers will pay more for an item with reviews and those very same customers are also going to accept slower shipping times for such items.

Source: Turntonetworks

77% Of Customers Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how great your service or product was in the past. Part of why online reviews matter is since they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies need to be constantly requesting reviews.

Source: Statuslabs

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management stats show a business's reputation does not affect simply the consumers. Prospective employees likewise look at ratings and take a look at reviews.

Source: Deloitte

53 Percent Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.

Today's consumers are smart and desire the very best bang for their dollar. It's no wonder that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista

86% Of Consumers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you give them an excellent experience.

Source: Brightlocal

74 Percent Of Local Companies Have At Least 1 Google Review

A single review is far from sufficient to improve your website's SERP ranking.

Looking at online ratings data, we learnt that a business requires to have a minimum of 40 reviews before users "Award" it with a star.

Source: Brightlocal

83% Of All Younger Buyers Were Invited To Submit A Review Recently

Of those invited, 80% of consumers did post a review. In general, businesses have actually asked 66% of all clients to leave a review on their business.

Source: Brightlocal

89% Of Consumers Review A Companies Reactions To Reviews

Not only do a lot of shoppers read the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.

Source: Brightlocal

49% Of Consumers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, but they consider their quantity and recency also.

The share of clients, who pay attention to the number of reviews is currently at 46 percent.

Source: Brightlocal

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz