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If A Company Takes Care Of Issues Quickly And Effectively, 95% Of Unhappy Consumers Will Go Back To A Business
Consumers do not expect you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
77% Of Users Don't Trust Reviews That Are Older Than 3 Months
Consumers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.
Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that companies ought to be continuously asking for reviews.
Source: Statuslabs
Online Item Reviews About A Product Can Boost Its Conversion Rate By More Than 270 Percent
User review stats show the purchase possibility for a product with five reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center
91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review stats position customers' reviews as the most reliable source of suggestions. Online reviews usually carry the very same weight as suggestions from loved ones.
Source: Brightlocal
When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor
Statistics reveal that reviews were more beneficial than Television advertisements at 37%, social media at 23% and display ads at 49%.
Source: Statista
67% Of Customers Claim That Reviews Are A "Very Important" Factor When Picking A Solution Provider
When clients need to choose a service provider, reviews have a huge effect on their decision.
Source: DemandGenReport
83% Of All Younger Shoppers Were Invited To Leave A Review Recently
Of those invited, 80% of customers did give a review. Overall, businesses have asked 66% of all clients to leave a review on their company.
Source: Brightlocal
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of USA Consumers
24% of US shoppers consider reviews as 'extremely influential'.
To illustrate the value of online reviews and rankings, did you understand that 81 percent of customers will pay more for an item with reviews and those exact same customers are also ready to accept slower shipping times for such items.
Source: Turntonetworks
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies doubt the integrity of online reviews. Nonetheless, they understand the massive effect user ratings have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.
Source: Career Arc
Reviews Posted On Twitter Can Help Improve Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
89% Of Individuals Choose To Read Reviews On Their Cell Phones
Be it through an app or a mobile internet browser, clients prefer to read reviews on their mobile phones.
Source: Statista
Positive Reviews Encourage 68% Of Customers To Use Local Businesses
Because the vast majority of customers check out reviews, you would want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal