54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star rating is the first thing consumers see. Still, users take note of other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of US customers.

Source: Statista

American Shoppers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

When individuals check out reviews, they focus on various elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US consumers.

Source: Statista

Clients Might Spend 31 Percent More With A Business That Has Fantastic Reviews

Focus on this fact. The better other users describe your product or service, the more cash you can charge and customer review stats reveal to us precisely just how much more.

Source: Martech Zone

More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Won't Use A Service

This stat is among many that illustrate the importance of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your customers delighted is more important than ever.

57 percent of consumers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for organizations with a best five star rating.

Source: Brightlocal

73% Of Consumers Believe Consumer Reviews Are More Vital Than Star And Number Rankings

Online review data make it clear individuals aren't pleased with scores alone.

Customer reviews make the stats appear more authentic which is what the prospective customers are searching for. Practically a third of consumers say composed reviews are the only function that makes them believe the websites' reviews are useful and relevant.

Source: Fan and Fuel

89% Of Clients Review A Businesses Feedback To Reviews

Not only do a lot of clients read the review replies, 30% of them value them highly. Practically 96% read the responses to their own reviews.

Source: Brightlocal

Online Product Reviews About A Product Can Amplify Its Conversion Rate By An Unprecedented 270 Percent

User review stats show the purchase likelihood for a product with five reviews is 270% higher than the very same product without reviews.

Source: Spiegel Research Center

91 Percent Of Millennials Rely On Online Reviews As Much As Friends And Family

Online review stats position customers' reviews as the most reliable source of suggestions. Online reviews typically carry the very same weight as recommendations from friends and family.

Source: Brightlocal

The Majority Of Consumers Aged 25 To 34 Gave Reviews

According to Statista, the younger generations are reportedly the more vocal ones.

Source: Statista

70% Of Customers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people read many more reviews to get a better idea of how business is in fact doing. Don't depend upon that fact alone.

Source: Brightlocal

A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Profits

Businesses that treat customers honorably typically succeed, review websites help ensure of that.

Source: Statuslabs

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. People expect to see some negative reviews.

Source: Capterra