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Negative Reviews Can Improve Conversion By As Much As 85 Percent
It sounds crazy, however negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, individuals devote more than 5 times as long on a site when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, an overwhelming 95% suspect censorship or faked reviews.
Source: Reevoo
Reviews Published On Twitter Can Increase Sales By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Almost All Customers, Who Use Online Reviews, Read Them Early On In The Purchasing Process
Let's say you wish to buy a new vehicle and there are numerous models which fit your requirements. How do you choose the very best one for you? Well, you read the reviews.
With the help of other customers, you quickly pick a model that works for you. That's how favorable reviews transform consumers into clients.
Source: Consumer Affairs
Customers Could Spend 31% More With A Business That Has Terrific Reviews
Pay attention to this statistic. The better other users describe your product and services, the more cash you can charge and consumer review statistics reveal to us precisely how much more.
Source: Martech Zone
Positive Reviews Motivate 68% Of Consumers To Use A Local Business
Given that the large majority of customers read reviews, you'd want yours to be appealing to new consumers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
If A Business Deals With Issues Rapidly And Effectively, 95% Of Unsatisfied Consumers Will Return To A Company
Clients do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
86 Percent Of Customers Would Think About Writing A Review For A Business
Your customers are your most important resource, and it's not only because of the cash they spend at your business. If you provide a great experience, they will want to share it.
Source: Brightlocal
Most Best-selling Items Have An Average Ranking Of 4.2 To 4.7
You can't make everyone delighted, which is why perfect 5 star ratings are suspicious. Someone always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star scores. In some cases a lower ranking actually helps your overall score.
According to client rating stats, conversion rates begin to decrease as scores rise above 4.7.
Source: Spiegel Research Center
91% Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review statistics place consumers' reviews as the most reliable source of recommendations. Online reviews normally bring the very same weight as advice from family and friends.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Expert Services
More than half of all individuals in need of a professional service turn to online reviews.
According to online reviews data, 59% used online reviews to choose a physician or a lawyer.
Young people (age 18-35) are much more inclined to employ a professional based upon online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
61 Percent Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars
Overall 2 out of 3 businesses have excellent and outstanding rankings. Just 5% of companies have a ranking listed below 3 stars.
Source: Brightlocal
67% Of Consumers Suggest Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider
When clients have to select a service provider, reviews have a massive influence on their decision.
Source: DemandGenReport
83% Of All Younger Shoppers Were Asked To Leave A Review Recently
Of those invited, 80% of customers did leave a review. Overall, businesses have actually asked 66% of all consumers to post a review on their business.
Source: Brightlocal