Software Application Reviews Influence Over 98 Percent Of All Buyers

18% of software buyers consider reviews to be an essential factor in the purchase procedure. Software reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

If A Business Takes Care Of Problems Rapidly And Effectively, 95% Of Unhappy Consumers Will Go Back To A Company

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there's absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

More Than Half Of Individuals Aged 25-34 Wrote Reviews

According to Statista, the younger generations are obviously the more opinionated ones.

Source: Statista

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics clarify that 63% of client reviews go on without a reply. That's too bad, since those businesses are losing consumers that way.

Source: Review Trackers

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Typically, 142 million consumers check out Yelp on a monthly basis. If you have not declared your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's buyers are smart and desire the very best bang for their dollar. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

61% Of Local Businesses Have A Typical Score Of 4 Or 5 Stars

Typically two-thirds of businesses have good and exceptional ratings. Just 5% of businesses have a ranking below 3 stars.

Source: Brightlocal

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Customers

24% of US consumers consider reviews as 'incredibly influential'.

To illustrate the importance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those exact same consumers are likewise ready to accept slower shipping times for such products.

Source: Turntonetworks

Many Local Companies Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends show individuals choose to comment if they had a positive experience, rather than a average or unfavorable one.

Source: Brightlocal

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you provide them a good experience.

Source: Brightlocal

72% Of Customers Won't Take Action Before They Read Some Reviews

No matter how enticing your marketing is, you still require customer reviews. There is no way around it. Clients are still ready to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

A One Star Boost In Score Can Cause A 5% To 9% Boost In Business Income

Businesses that treat clients fairly generally prosper, review websites help ensure of that.

Source: Statuslabs

89% Of Individuals Like To Read Reviews Using Their Smart Devices

Be it through an app or a mobile browser, people young and old prefer to read reviews on their mobile phones.

Source: Statista

A Lot Of Best-selling Products Have An Average Score Of 4.2 To 4.7

You can't make everybody delighted, which is why perfect 5 star rankings are suspicious. Someone always has a bit of a gripe. That's why it is unnatural to get perfect 5 star ratings. In some cases a lower score actually helps your overall score.

According to consumer rating stats, conversion rates begin to reduce as scores rise above 4.7.

Source: Spiegel Research Center

The Average Review Word Count Has Gotten 65% Shorter Since 2010

In the present day reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of tweet on twitter.

Source: Review Trackers

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

83% Of All Younger People Were Invited To Leave A Review Recently

Of those invited, 80% of consumers did leave a review. In general, companies have actually asked 66% of all customers to post a review on their business.

Source: Brightlocal

Clients Might Invest 31% More With A Business That Has Fantastic Reviews

Focus on this fact. The better other users explain your product or service, the more money you can charge and customer review stats reveal to us precisely how much more.

Source: Martech Zone