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More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70%
One negative review suffices for 35 percent of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59% fewer sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Over Half Of Consumers Won't Utilize A Business If It Has Less Than A 4 Star Score
This stat is one of many that highlight the value of online ratings. Now that news of consumer satisfaction travels this fast, keeping your customers delighted is more crucial than ever.
57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Furthermore, 11% looked only for businesses with a best five star rating.
Source: Brightlocal
If A Business Deals With Issues Quickly And Effectively, 95% Of Unhappy Customers Will Go Back To A Business
Customers do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
83% Of All Young Shoppers Were Asked To Submit A Review Recently
Of those invited, 80% of consumers did submit a review. In general, companies have asked 66% of all clients to submit a review on their company.
Source: Brightlocal
Reviews Shared On Twitter Can Help Grow Sales By 6.46%
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
70 Percent Of Consumers Choose To Learn About A Business Through Reviews And Short Articles, Instead Of Ads
Ads are all well and good, but it's worth attempting a different approach too. Reviews are without a doubt the very best method to find the truth about a service or product.
Source: Statuslabs
Since They Desire To Purchase A Service Or A Product And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Go To Review Websites.
Users come since they have currently formed a purchase decision. The majority of them (89%) purchase within a week of their visit.
Source: RevLocal
Over Half Of Clients Aged 25 To 34 Wrote Reviews
According to Statista, the younger generations are unsurprisingly the more vocal ones.
Source: Statista
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat customers fairly normally prosper, review sites help ensure of that.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who check out client reviews, concur that it increases their buying confidence.
Companies use the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
15% Of Users Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of possible clients will not even consider doing business with a business they can't discover viewpoints about.
Source: Statuslabs
74 Percent Of Local Companies Have At Least 1 Google Review
A single review is far from adequate to improve your site's SERP ranking.
Looking at online ratings statistics, we learnt that a company requires to have an average of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
The Average Review Word Count Has Gotten 65% Shorter Since 2010
Presently reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.
Source: Review Trackers
71% Of Millennials Browse Consumer Reviews Of Expert Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to choose a medical professional or a legal representative.
Younger people (age 18-35) are even more likely to hire a professional based upon online reviews. Just 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters