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77% Of Clients Would Certainly Leave A Review If They Were Asked
More than a 35% would submit a review to notify others about their consumer experience and 24% would most likely direct their review to the business itself.
Over a 26% would be willing to give a review to help other people with their decision making process.
Source: Podium
73% Of Customers Believe Consumer Reviews Are More Crucial Than Star And Number Scores
Online review statistics make it clear people aren't satisfied with ratings alone.
Client reviews make the statistics appear more authentic which is what the would-be customers are trying to find. Almost a 3rd of consumers state written reviews are the only feature that makes them think the sites' reviews are pertinent and helpful.
Source: Fan and Fuel
Over Half Of Shoppers Aged 25 To 34 Published Reviews
According to Statista, the more youthful generations are purportedly the more opinionated ones.
Source: Statista
Favorable Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Since the huge bulk of customers check out reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
90% Of Individuals Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
If you don't have reviews on your site, consider asking your visitors to compose one.
Source: Martech Zone
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies question the integrity of online reviews. Nevertheless, they understand the huge impact user scores have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
74 Percent Of Regional Companies Have At A Minimum, 1 Google Review
A single review is far from adequate to improve your site's SERP ranking.
Looking at online scores stats, we discovered that a company requires to have at least 40 reviews before customers "Award" it with a star.
Source: Brightlocal
15 Percent Of Clients Don't Trust Businesses With No Online Reviews
No trust implies no interactions. 15 percent of potential consumers will not even consider working with a business they can't discover opinions about.
Source: Statuslabs
If A Company Deals With Issues Quickly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Business
Consumers don't anticipate you to be perfect. They do anticipate you to resolve things when they go wrong. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization
The star ranking is the first thing consumers see. Still, users focus on other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States consumers.
Source: Statista
60% Of Customers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping
In-store shopping is influenced substantially by blogs and reviews on social networks. With males being twice as likely to be influenced than women.
Reviews and ranking data reveal people value the opinion of peers more than any other material.
Source: Collective Bias
Just 44% Of Local Businesses Have Accepted Their Google My Business Listing
That's 56% of your competition that aren't making the most of their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of businesses actually use them.
Although we now know why customer reviews are so powerful, most businesses apparently do not.
Source: LsaInsider
82% Of Customers Go To Review Sites Due To The Fact That They Want To Buy An Item Or A Service And Want To Get The Truth About The Businesses Services And Products.
Users come because they have currently formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.
Source: RevLocal
Google Represents 57.5 Percent Of All Reviews Globally
Google remains in the lead here, followed by Facebook as a distant second.
Here are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers