Customers Could Spend 31 Percent More With A Business That Has Fantastic Reviews

Pay attention to this fact. The better other users describe your service or product, the more cash you can charge and consumer review stats show us precisely just how much more.

Source: Martech Zone

49 Percent Of Customers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency too.

The share of customers, who take notice of the variety of reviews is presently at 46%.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all individuals in need of an expert service turn to online reviews.

According to online reviews data, 59% utilized online reviews to choose a lawyer or a medical professional.

Younger people (age 18-35) are a lot more likely to work with an expert based upon online reviews. Just 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

Only 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are free, a remarkably low number of businesses in fact make use of them.

Although we now understand why consumer reviews are so powerful, many businesses apparently do not.

Source: LsaInsider

Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270 Percent

User review statistics show the purchase likelihood for an item with 5 reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to buy a new car and there are several models which fit your criteria. How do you choose the best one for you? Well, you read reviews.

With the help of other consumers, you manage to choose one that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

Many Popular Items Have An Average Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower score really helps your overall score.

According to customer rating stats, conversion rates begin to decrease as rankings rise above 4.7.

Source: Spiegel Research Center

Unfavorable Reviews Can Improve Conversion By Up To 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to spend more time on your website. According to online review stats, people spend more than five times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

89% Of Customers Browse A Businesses Responses To Reviews

Not only do many shoppers read the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.

Source: Brightlocal

67% Of Consumers Suggest Reviews Are A "Very Important" Factor When Choosing A Solution Provider

Reviews have a massive impact on their decision when customers have to pick a solution provider.

Source: DemandGenReport

If A Company Deals With Problems Rapidly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company

Consumers do not expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

77% Of Users Do Not Rely On Reviews That Are Older Than 3 Months

Customers don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs

61% Of Regional Businesses Have An Average Score Of 4 To 5 Stars

Generally two-thirds of businesses have excellent and outstanding ratings. Just 5% of companies have a score listed below 3 stars.

Source: Brightlocal

91% Of Millennials Turn To Online Reviews As Much As Family And Friends

Online review stats put customers' reviews as the most reliable source of suggestions. Online reviews normally bring the exact same weight as advice from friends and family.

Source: Brightlocal

72% Of Clients Won't Take Action Before They Check Out Some Reviews

Regardless of how attractive your marketing is, you still require client reviews. There's no other way around it. Clients are still happy to hear you out, but they trust other individuals more.

Source: My Testimonial Engine

70 Percent Of Customers Need To Read At Least Four Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people check out many more reviews to get an idea of how business is really doing. Don't depend on that figure alone.

Source: Brightlocal

A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Earnings

Businesses that treat customers honorably usually succeed, review websites help ensure of that.

Source: Statuslabs

Software Application Reviews Impact Over 98% Of All Purchasers

18% of software buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra