15 Percent Of Buyers Do Not Trust Businesses With No Online Reviews

No trust indicates no interactions. 15% of prospective clients won't even think about doing business with a company they can't discover viewpoints about.

Source: Statuslabs

70 Percent Of Consumers Need To Read A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people check out many more reviews to get a clear view of how the business is really doing. Don't depend on that statistic alone.

Source: Brightlocal

Over Half Of Customers Won't Use A Business If It Has Less Than A 4 Star Ranking

This stat is one of numerous that highlight the value of online scores. Now that news of consumer fulfillment travels this quick, keeping your customers delighted is more crucial than ever.

57 percent of customers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for companies with a best five star score.

Source: Brightlocal

US Shoppers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on various aspects of the shopping experience when individuals read reviews. But according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of USA consumers.

Source: Statista

Clients Might Invest 31% More With A Business That Has Fantastic Reviews

Pay attention to this fact. The more detailed other users explain your service or product, the more money you can charge and customer review stats show us exactly how much more.

Source: Martech Zone

89% Of Shoppers Want To Read Reviews On Their Smartphones

Be it via an app or a mobile web browser, individuals choose to read reviews on their cell phones.

Source: Statista

If They Were Asked, 77% Of Clients Would Likely Post A Review

More than a 35% would do it to inform others about their consumer experience and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to submit a review to assist other individuals with their decision making process.

Source: Podium

The Average Review Word Count Has Actually Become 65% Shorter Since 2010

These days reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

More Than 4 Negative Reviews About A Business Or Product Might Decrease Sales By 70%

One negative review is enough for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Software Application Reviews Impact Over 98% Of All Buyers

18 percent of software application buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Company

The star rating is the first thing consumers see. Still, users pay attention to other factors also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of United States consumers.

Source: Statista

89% Of Customers Browse A Companies Replies To Reviews

Not only do most clients read the review replies, 30% of them highly value them. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

98% Of Yelp's Website Visitors Bought From A Business They Found On The Site

Generally, 142 million customers go to Yelp on a monthly basis. If you have not claimed your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

64% Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who read customer reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

30% Of Consumers Feel Positive About A Company Which Answers Online Reviews

Keeping in touch with your clients establishes trust. Even something like reacting to their reviews and remarks can make them feel appreciated.

As you may anticipate, clients who feel this way are going to spend more cash with a business.

Source: Statuslabs

Online Item Reviews About A Product Can Raise Its Conversion Rate By More Than 270%

User review statistics reveal the purchase likelihood for an item with five reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

71% Of Millennials Browse Customer Reviews Of Expert Services

Majority of all people in need of a professional service rely on online reviews.

According to online reviews data, 59% utilized online reviews to choose a legal representative or a doctor.

Young people (age 18-35) are much more inclined to employ an expert based upon online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

74% Of Local Businesses Have At A Minimum, 1 Google Review

A single review is far from enough to improve your website's SERP ranking.

Looking at online scores stats, we learnt that a company needs to have an average of 40 reviews before clients "Award" it with a star.

Source: Brightlocal